Magnolia Hotel (Lianyungang Suning Plaza)

The front desk service is very good. The lobby is clean and tidy. The transportation is convenient. The room is clean and tidy.

The location is very good. It is close to the pedestrian street to eat, drink and play. It has everything. The room decoration is also very atmospheric, modern, and the room is clean.

The lobby of the hotel is very atmospheric and beautiful, the front desk manager is also very beautiful, lovely, warm and generous, the room is large, the hygiene is very good, the stay is very comfortable, the service personnel are in place, pay attention to details, and the surrounding areas are also very convenient, next time Live will come. Five-star praise, it is worth recommending to everyone.

Here comes the essay. Before I got to the hotel, I started to call to inquire about the check-in policy. The person who answered the phone should be a new employee. When I said a word, she asked the other front desk next to me what to say, which shows that the staff lacks training. Parking at the door is no problem. When entering the hotel and filling out the formalities at the front desk, you need to fill in the hotel address. I asked the front desk where the address is, and she told me it was Lianyungang. Then I entered the room. The first room has poor sanitary conditions, so I directly asked to change rooms. After a while, the waiter came up and delivered the room card of the second room. All the pictures below are pictures of the second room. Hygiene issues: 1. The floor towel was well folded there. When I opened it, I was shocked, thinking that it was used by the previous guest and had not been changed. 2. The smell of the bathroom is very serious, and the room attendant did not do anything to deal with it. 3. All the glass in the room has watermarks and dust or mud spots. 4. The white latex on the washbasin countertop is full of soil that can be wiped off by hand. 5. There are unknown objects on the trash can, which are very dirty. 6. The air conditioner switch panel is full of soil and ink. 7. The carpet in the public area is very dirty, and there is still garbage that no one collects. Until the next morning at 9.30, the garbage is still lying there quietly. 8. The TV remote control is covered with pulp, and it must have not been wiped for more than 3 months. Hardware problems: 1. The spotlight on the roof of the entrance door is broken and has not been replaced. It is necessary to strengthen the inspection of facilities and equipment. 2. The sound insulation of the room is very poor, there is a large gap under the door, and sound insulation tops can be added. 3. The water from the shower is uneven. 4. If you dial 88888 from the room's landline, you can't reach the front desk. After dialing, it says there is no such number. Service problems: 1. The front desk clerk took up the post without training and answered the phone independently, and he didn't know when he asked three questions. 2. The night shift front desk clerk works very casually. Maybe it doesn't matter if the leader leaves at night. He will check in for the guests while answering the video. 3. There is a laundry room, but please prepare enough laundry detergent or washing powder to minimize the waiting time for guests. At night I want to do laundry and wait for laundry detergent for two hours. 4. The front desk clerk talks to the guests very casually, and the telephone etiquette is not good enough. He always drops the landline and hangs up the phone without waiting for the guest to hang up. Work specification issues: 1. Check in guests without wearing a mask. 2. There is no face comparison in the public security system. 3. The phone asked me to have 48 hours of nucleic acid, but I did not check my nucleic acid and health code when I arrived at the front desk. 4. I didn't tell you that breakfast was not included when I checked in. I asked at the front desk the next morning to know that breakfast was not included. It cost 28 yuan per person to buy. I felt the price was a bit high, so I didn't eat it. If you tell the breakfast at 28 yuan/person when you check in, you may not have this idea. Overall feeling: The hardware is still passable, the service attitude is not very good, and the hygiene is very poor. It gives the impression that this hotel lacks management, and there should be no professionals such as store managers or professional managers. I hope that in the future, we can rectify according to the standards of this store: Magnolia Hotel (Shandong Rizhao Wanpingkou Scenic Area Haibin 5th Road Store). I also chose other Magnolia hotels because of this store, and yours is really the worst one in Magnolia I have ever stayed in.

First of all, I felt that everything was good when I first checked in. The facilities and environment in the room matched the price, but that night, the air conditioner kept dripping water, and it was all over the ground. We called the front desk, and when the manager came up, it was no longer dripping. The aunt cleaned up and said that it should stop dripping later. If it drips again later, it will be replaced for us. It started dripping soon after we went out. Check out at 14.00, come back at 11.30, the door card can't be opened, so I'm speechless. Go to the front desk, the room card has become the card number of other rooms, a look of doubt? ? ? Summary: Air conditioner leaks, check out room card is not handled properly.

I'm sorry for the price. It's similar to Jinjiang. The comfort is poor.