Grand Hotel Playa

Our stay met all expectations. Nice new room, excellent breakfast and dinner. The evening sitting and service on the terrace was very pleasant. We appreciated the possibility of renting bicycles and fitness. Nice staff.

Positive Points: • Location: The hotel is well-located • Room: The family suite room was spacious (Surprisingly, the room lacked basic amenities such as a kettle) Negative Points: • Accessibility: This hotel is not kid-friendly. The absence of ramps made it extremely difficult to maneuver a stroller, requiring two people to lift it every time we needed to enter or exit the hotel. Although there is a wheelchair lift, we were unable to use it. • Playroom: The playroom on the lower level was disappointing as the wooden toys were not meant to be touched. • Restaurant: Strollers are not allowed in the restaurant, which is inconvenient for families. Dinner was a cumbersome experience, taking at least 1.5 hours and required selection the evening before. While the food was tasty, we frequently encountered expired vegetables on the buffet. • Language Barrier: The menu was not translated into English, and most of the staff did not speak English, which made communication very difficult. • Staff: The staff was generally indifferent. The lady with glasses at the reception, who also manages a five-star hotel in the mountains, was particularly arrogant. • Common Areas: The hotel lobby was uncomfortably cold, a stark contrast to the hot weather outside, making it easy to catch a cold. • Pool Area: There is no shade by the pool, which is not ideal for relaxation. Overall, this hotel does not meet the standards of a four-star rating. Families with children should definitely avoid this place! It’s not worth the money!

Great hotel , excellent location and outstanding kitchen. All worked out perfect for us, couple with 2Y kid. Service and staff is just excellent. Food tasty, specials , cook really does great job. Special thanks to Andreas, Ricardo and all staff in restaurant and front desk. Will be back

Friendly staff and Management, we were well looked after. Staff always available to assist in all matters. Hotel has both options of beautiful pool and full beach facilities. Centrally positioned directly on the Beach road.