Banyan Tree Lijiang

The hotel is right next to Shuhe Ancient Town. The room was very quiet, and the service was attentive, living up to the Banyan Tree's reputation and standards. The hotel has added many experience activities related to local culture, which the children loved and made the whole family happy. The SPA oil was of good quality, and the technique was also quite good. Our butler, Elin, provided attentive service, responded promptly, and effectively handled various small issues we encountered.

The room was comfortable, and the location was super convenient. It's walking distance to Shuhe Ancient Town, and getting to Baisha and the Yulong Snow Mountain Visitor Center was easy. Our housekeeper, Elin, provided excellent service and was always ready to help.

Staying in the Jacuzzi Villa was an absolute delight! The Naxi-style courtyard was elegant and peaceful, and the private, temperature-controlled Jacuzzi was clean and comfortable. Soaking under the stars at night melted away all my travel fatigue. I must commend Elin, our butler, for her outstanding service. From coordinating before our arrival to her attentive care during our stay, she was always quick to respond to any needs. She was thoughtful and professional, never intrusive, which truly enhanced the relaxing vacation vibe. The facilities were excellent, and the service was an added bonus – a perfect Lijiang getaway! Highly recommended!

The overall design is great, but it's a shame such a good location is wasted. The hygiene conditions are poor. The first two photos show moldy areas. Should Banyan Tree consider a renovation?

Facilities: Has everything you need. Cleanliness: Generally tidy and clean. Environment: Really great, good air, and a wonderful setting. Service: The service is excellent; the housekeeper, Elin, messages daily to ask if anything is needed.

I stayed for three days in early August during the peak season, around the Torch Festival, and the overall service experience was quite mediocre. First, let me start with the positives: the room was very clean. Throughout my stay, I didn't see a single hair on the carpet or the bed each day. Now for the negatives: 1. Breakfast was so crowded that there was no dining experience at all. On the first day, I was "tricked" into going to the cafe for breakfast, under the pretext that the main restaurant was too full. I say "tricked" because the server said the two places offered the same food, but I later discovered that the cafe's selection was only about one-tenth of what the main restaurant offered. This was totally unnecessary. Firstly, for most guests, the dining experience (fewer people) far outweighs a few extra dishes. Secondly, the servers could have easily informed guests in the cafe that they could get food from the main restaurant and then eat it in the cafe. This level of service is completely inconsistent with the hotel's positioning. Secondly, the hygiene at breakfast was concerning. I understand it's peak season and crowded, but it's unacceptable when cutlery in the table caddies isn't replenished promptly. Moreover, I even found used cutlery from previous guests in the cutlery holder! (See picture). After informing a server, they very calmly took it away and then placed new cutlery directly into the caddy that still had food residue in it! They didn't even clean the caddy! Overall, the quality of service from both the front desk and restaurant staff urgently needs improvement. When I had dinner at the Chinese restaurant, I was also constantly bothered by three flies, yet several servers stood by and watched without doing anything. (See picture). While the view is nice, I would advise against dining in the restaurant, and the breakfast experience was also extremely poor.

I stayed in a courtyard room at Banyan Tree. The private courtyard provided excellent privacy, and the environment was quiet and beautiful. The room's amenities were top-notch. Our butler, Elin, was very attentive, responded quickly to any requests, and was genuinely caring. The hotel's gardens were stunning. Overall, it was a very pleasant stay, and I highly recommend choosing this hotel when visiting Lijiang.

Stayed for a night after my flight, the individual villa was great value for money. Our butler, Elin Zhou, provided excellent service, being very thoughtful from check-in to check-out.