Agrabella Hotel

We really enjoyed our stay here, so please don't be put off by the negative reviews. So first of all, the staff are amazing. So so friendly and welcoming, an absolute credit to the hotel. We had booked the economy room but decided to upgrade - nothing free until the next morning (we arrived very late so not an issue). The economy room is small with a tiny balcony but for all accounts does the job. You need to pay extra for air conditioning with the economy too. We wanted a bit more space and the upgrade really isn't much more and includes air con and wi-fi. We got our upgrade the next morning and the new room was great - nice and spacious, extremely comfortable bed, nice sized balcony overlooking a little plaza area and tortoise enclosure (! So nice!). The TV doesn't have many channels but we weren't watching TV anyway. Bathroom a nice big size with actual bath. The water pressure in shower wasn't as good as some we have had before but it did the job. Nice big wardrobe to hang our clothes, plus an extra futon too. Nice size fridge. Food we found to be good. Yes, funnily enough there's a lot of Greek food on offer because Crete is a Greek island! The breakfast selection was good - some dried cereals, yoghurt, cold meats, cheeses, pastries and varied selection of hot food that changed up every day - sausages, diff varieties of eggs, bacon, warm pastries, porridge and rice pudding a couple of mornings (yum). Plus coffee machine and fruit juice. Lunch and dinner was also good - no, the hot selection isn't huge but the dishes they had were nice. Fresh salads of diff varieties, pasta, fish, stew, Greek dishes, potatoes, pizza etc. desserts are only ice cream or fresh fruit, but we don't tend to eat much dessert. There's a huge and varied selection of places to eat right next to the hotel if you wanted something different too. All Inclusive drinks - typical local spirits, beer (really nice), wine (tried the red which was pretty nice). There's no cocktails on the All Inclusive but they do serve them and have lots of Happy Hour specials, 2 for 1 etc and they looked good. Reasonably priced. Fanta, cola etc included on All Inclusive too. There's a nice bar area next to the pool with a games area too - pool, table tennis, etc. big TV screen where they had the Euros football playing. The pool area isn't huge but was nice, the sun hits the top balcony part first and the beds opposite get the sun later in the day. We always got a bed but I would say the best spots get taken up quick and there's not loads of beds so might depend on how busy hotel is. You could always go to a local beach where's it's 5 euros for the full day and right at the sea - we did that a couple of times and it was lovely. Location wise - brilliant. You are a minutes walk away from the main street and 5 mins walk from the beach and beach ***** with lots of places to eat, pubs, shops. Hotel far enough back though that it's quiet. Hersonissos is a great place - would recommend Bar Sam

As soon as we walked into agrabella we felt so welcoming lovely clean hotel and food is also amazing here. Maria and Alexander are very friendly there always there to help you as much as they can. Even gave us keyrings the day we left absolute love them! We will 100% be back again very soon

My wife and I went to crete in september and had an amazing stay at agrabella. The staff were all fantastic creating a great atmosphere making our stay all the more enjoyable. There was nothing they couldnt help with when our tour operater let us down Maria helped us get another booked and would not accept the booking fee she was owed. This family run place is so warm and inviting. The rooms were clean. We had breakfast in the morning that was great. Would highly reccommend and we hope to be back soon

If I could leave a worse review, I would, honestly. Let me start by stating the fact that the hotel was booked through Booking for 7 people from 7th-14th August. 5 of our friends got there earlier than us and checked in, so when we checked in we were told off the bat that the AC is 10 euros per day. This shouldn't have happened at all as the AC should be included when you book through booking. We spoke with our friends who told us that they don't need to pay at all for AC and when we spoke with the day receptionist we were told it was a mistake. Honest mistake, we can get over that. The first thing I saw when we got to the room was a bug on the wall. I saw another one in the wardrobe a couple of days later. Rooms should be cleaned every 2 days they said. We only saw ours cleaned once, 2 days before checking out. We knew the cleaning lady came into the room cause she changed the trash bag, but nothing else was cleaned like the floors or the ashtray on the balcony. There were no 'do not disturb' signs to put on the door in case we wanted to sleep in so she didn't even knock or announce she wants to come in, she just unlocked the door and came straight in while we were sleeping, she scared us. Again, I'm more than happy to get over that. We had breakfast included, but we only had it once. The food is so bad. Loads to choose from, but everything bad. And when one of us took a plate outside to eat because inside it was too hot and full of flies, the cleaning lady started to shout in greek at one of the chefs to come get the plate cause we're not allowed to eat outside. Bare in mind, the bar serves some kind of food and they bring you the plates outside, but you're not allowed to bring the plate yourself and have the food outside I guess. The double bed is made up of two single beds which you can't get close enough as to make one big bed in case you're sleeping with a partner. And the mattresses are so uncomfortable. The beach down the road has sun beds a thousand times more comfortable than what they offer. Pool is open from 9am to 9pm but at 8.30pm they already start cleaning it so everybody needs to leave and there's no way to use the chairs and tables in that area after. Which is not fair because it's too hot to stay inside the room, especially if you're a big group like us. For the first 2-3 days all electricity was coming and going every 10 minutes and the wi-fi never worked for the whole duration of the trip. All 7 of us are fine with getting over everything I wrote until now. At the end of the day, we went there to have fun, not to eat or sleep. What annoyed all of us was the night security guy. All the other staff was amazing and really friendly. But the night security guy is the only reason I'm writing this. There was another outside area with tables and chairs where we stayed to talk and stuff because we live in different countries and this holiday was an opportunity for all of us to see each other again. The first night

Not bad for the money what you spend here, i did enjoy the stay in this hotel. Thank you Maria, Alexandra and Uzi! You guys were verry gentle with us and verry helpful! Just one hight here but if i can i will come back at least to say hello!