Guest User
September 1, 2024
As a Ctrip Black Diamond, it is rare for me to write reviews on Ctrip, unless the experience of staying there is particularly bad... I have stayed in many five-star hotels and homestays across the country, and I have been to Hainan more than once or twice...
First, let's objectively evaluate the places that are pretty good:
1. The hotel's hardware facilities are very new, and the rooms are quite spacious. Each room also has umbrellas, straw hats, and straw bags for guests to use;
2. There are few rooms and they are quite quiet (but the soundproofing is not good. At 11pm on the first night, I could clearly hear the loud noises of adults and children in the next room);
3. The swimming pool is very clean. It is spacious for the number of people staying in the hotel, and there are enough lounge chairs.
4. The hotel is very close to the beach. You can get up early to pick up shells and go to the sea to catch surf crabs at night. There will also be local fishermen fishing with nets at night. It is spectacular and interesting.
Talk about the bad feeling:
1. We were the only group of guests checking in, but we had to wait for a long time because the front desk clerk was on the phone taking orders for meals, and there was no verbal apology after the call ended. When the staff took us to the room, they saw that we had a lot of stuff and did not offer to help right away. Instead, when they saw that my family and I were arranging for our children to help carry the things, the staff offered to help push a suitcase. The hotel can provide afternoon tea or drinks to be delivered to the beach. After the first request, it will be delivered after repeated requests. After I made the request the next day, the hotel replied that they didn’t have enough staff and couldn’t deliver it… Then one day when I went to the beach, I asked if they could help deliver the afternoon tea to the beach. The hotel staff replied that they could only pack it for me and let me carry it myself. past. Well, I don’t deserve it… I poured three more drinks and asked the front desk if there was a tray to carry to the beach myself. At this time, a staff member offered to help me take it to the beach…
2. Breakfast is basically the same every day and there are not many varieties. It's quite painful for people who have to eat it for several days in a row. I saw a comment saying that abalone rice is also provided for breakfast, and I thought that the breakfast must be prepared with great care... Maybe it’s a matter of personal taste, but this is the first time I feel that abalone rice is really not delicious.
3. As for afternoon tea, it is just a few small cakes + a small bowl of fruit. It is the same every day, even the fruit is the same! ! Actually, in my opinion, the so-called afternoon tea may be more appropriately called welcome fruit + snacks (it suddenly occurred to me that I did not receive welcome fruit)... It is not true that coffee, tea and fruit are provided free of charge throughout the day. no…
4. Regarding the free travel photo shoot offered by the hotel (5 photos), I don’t know where this so-called photographer came from, but he worked very hard, but… all the photos were severely overexposed. I managed to turn the dark green sea into grayish white (I have learned a little about photography). Later, I found several professional photo retouchers on Taobao, hoping to salvage the photos as much as possible (after all, I had wasted a lot of time taking the photos, and I had covered myself in sunscreen). However, several customer service representatives reported that three of the photos were overexposed. Too serious to be repaired. What level of photographer can take such high-quality photos! ! ! Before I even started choosing photos, they started selling me a photo package. After looking at the photos, they said they didn’t need to buy the package. Their attitude immediately changed 360 degrees. They kept asking me to confirm five photos, and they had to be original photos… Since it’s a hotel, When it comes to cooperating photographers, hotels should also carefully screen their technical levels. Otherwise, they should just not provide this service, as it is a waste of guests’ time! ! ! ! ! On a hot day, is it easy to cover your body with sunscreen? ! Can guests’ time be wasted like this? ? ? ps: My friend lives in the Renaissance hotel next door which costs 500 per night. The photos he provides to clients are all carefully retouched and of normal photo quality. God knows how envious I was at that time! ! ! ! ! !
5. The room cleaning is done in the evening every day. There are 18 rooms in total in the hotel, and they were not fully booked during my stay... The overall feeling I get from the hotel is that the efficiency is not high...
Let me talk about my overall experience. It is called a hotel, but in fact, I feel that it is at most a homestay in a deserted villa area... I read the reviews before booking. Some guests said that the service was good. I also wanted to be quiet. My child said that in the morning I wanted to eat abalone rice...but all of them turned out to be a rip-off...The thing I regret most about this trip to Hainan is choosing Tufuwan Jingyi Hai! ! ! ! ! ! ! ! ! ! !
Original TextTranslation provided by Google