"I have stayed in many hotels and rarely commented. This one is especially hard to say a few words. On the way home, the high-speed traffic jam was temporarily looking for this store in the water.
Regarding the service: it is really good, whether it is the language, tone of the front desk sister, or the sound and smile, body language, you must like it, better than many foreign ** management. There is also the treasure chest at the front desk, the warm reminder card in the room, which is very warm and fully considers the experience and feelings of the guests. Even when chatting with the hotel staff, they are boasting that their boss must be an excellent person with ideas, professionalism and delicate thinking. During the period, I also went to the 2nd floor to do a spa, and I was very satisfied with the whole process. Until...
After eating late night and returning to the room, I used the ”smart toilet” in the room, and the whole person was not good. Look at the introduction, this ”smart toilet” is really smart, all kinds of automatic heating, automatic flushing, drying... It seems to be really smart. But in fact, there is a seat heating function at all, and the other automatic is a display. Use the room landline to call the front desk according to the prompt, and actually prompt the phone to owe? Use the mobile phone to call and inform the situation, the first reaction of the front desk is actually ”totally impossible”. Turning on the phone hands-free let her listen to the landline prompt after it is also an indifferent look... The process is too anxious. Finally, more than ten minutes later, a big sister (roughly ringing the doorbell and not counting) entered the room and told me that there was a button with the word ”flush” on the remote control board. Just press it. After talking, I didn't forget to make an elegant demonstration... Decisively kicked out of the room. That mood, really beyond words, finally realized the feeling of ”eat flies” that others said. There is also a QR code in the room, can you complain? Unfortunately, no one has contacted me since the complaint was completed. In the past few days, I still don't understand why?
This experience is really bad. I don't know why the boss sees these situations?"