Huasheng Jiangquancheng Hotel

Booked 2 rooms, 1 family theme and 1 regular. Asked them which is family themed, they said room A. Ended up room B is family theme. Reach back to the room and realised that we are staying for 3 nights, the room card holder stated 1 night. Went back down to check. Human error. Went back up to room only to realised that 1 card was not working. Toilet's wall was not cleaned, the remains of another guest's double eye lid tape was stuck on the wall till the end of my trip. Room was big, but only the aircon at the living room is working, the one facing the bed is not. Asked for a fan. At the times where we indicated Do NOT Disturb, the staff still entered. Our other room did not indicate Do NOT Disturb but staff claimed the light was turned on and thus did not enter to clean room. Utter rubbish. Fruit basket was just left on the tv console, everyday adding one but not clearing or checking the older ones. Ended up with rotten fruits juices all over the console. Tea cup placed in the toilet was not replaced/washed. When we feedback, the staff came in and rinse it with toilet tap water before placing it back on the shelf without sending it for proper cleaning and sanitising. Toilet roll was randomly left around without replacing the emptied roll on the holder. Breakfast was terrible, wide assortment but mostly of low quality. Totally different from our previous trips. To be honest, we stayed here every year since the first day they open. This was the worst stay ever, and we will not be back. The hotel allows smoking in their common toilet (think it's the norm here), smoking even in the main hotel lobby and of course inside the breakfast area.

The hotel is extremely luxurious and designed beautifully. But the service is TERRİBLE. No one speaks english… there is no food available for room service. İ wanted to drink a beer and they told me to go to the supermarket. İ wanted to order room service after 20.30 they told me no english and hung up on my face. After 10 mins 2 people came to my room telling me they dont have room service, after 20.30 even though the menu said 24 hours. The next day i tried to order at 16.00 and they told me it starts at 18.30… the design and the quality of the hotel is maybe the best ive seen in my life but the service is 0/10 … no cola to drink no food to eat .. i would not reccomend if you want to spend a lot of time in it.

It was indeed a great stay

ok good luck