Hotel Tritone Lipari

Unfortunately all expectations of staying in a nice hotel were disappointed. Not only is the Tritone hotel not at the level of a 4* superior hotel as mentioned, but I believe some things are essential for all hospitality facilities, such as cleanliness for example. Very low level of hygiene, they don't change the sheets, after 4 days I made an express request and the "new" sheets were dirty with stains (probably blood), the bed has a spring mattress which is really very uncomfortable to sleep on, at the camp bed level, not sure hotel! The shower was also very uncomfortable, there wasn't even a small shelf to place the shower gel on, you have to shower while holding shampoo and everything in your hand! The hotel does not change sheets, towels and bathroom products. The bathroom and entrance wall have always remained dirty (never been cleaned in a week) with blood stains from killed insects. There is no water in the room, not even a coffee maker or a kettle for tea or instant coffee (unacceptable for a 4*!). The reception staff is not friendly, it seems like a hassle to be at customer service, they really don't have this concept. There is no concierge desk and the reception staff is not available to provide the service that should be there! The pool is disappointing, the hydromassages didn't work, and there is no towel service, you have to go to reception and request a beach towel there (they don't even have the hotel's beach towel, never seen it). The breakfast is obscene, based only on canned things, packaged food and fruit in syrup, there is not even a choice of fresh fruit or savory foods, the service is very slow and even the à la carte food for dinner is not fresh or cooked well . The general impression is that the hotel must save money, on everything and for everyone. I would certainly have changed hotels if I had not booked through the Avventurisole agency, which proved to be absolutely not up to managing its customers and not professional nor serious even towards the hotel. We pointed out when booking that one of the guests was vegan and it was confirmed that we could assist with dietary needs, but not only was this not the case, but the agency actually boycotted its customers, attacking us verbally and also through Whatsapp. Never experienced a situation like this and what's more when you want to spend a holiday in peace and for this reason you book through a local agency to avoid any kind of problem! Speaking directly to the hotel, they wanted to give us a refund, as they claimed that the agency had not informed them. In any case, I absolutely do not recommend this hotel, too many problems which clearly are not taken into consideration and the result is a ruined holiday for those who have paid for a luxury holiday.

Excellent hotel Very beautiful structure Very welcoming and professional team Impeccable cleanliness Very pleasant swimming pool area Very good breakfast For our 4th stay in Lipari we are delighted We will come back with pleasure

Fantastic hotel, from the kindness of the staff to the splendor of the rooms! The swimming pool and whirlpool are splendid. Cleanliness is certainly their strong point along with the location, given that it is just a 5 minute walk from the centre.

Staff at the desk very friendly and helpful.. except for the morning staff in charge of breakfast. The presence of the swimming pool where you can eat salads or menus of the day for lunch is excellent. Very spacious room as is the bathroom with slightly retro furnishings.. .nn right in the center but convenient to Marina Corta port from which practically all excursions depart... far from the hydrofoil port... it would be necessary to guarantee a shuttle service