Guest User
August 3, 2024
I have used Ctrip to book rooms for so many years and have never given a low score, even if some of the problems are habitually praised, but this time the experience from entering the scenic area to staying was very poor. The inn is located at the end of the scenic area, and the location is quite deep. It took almost an hour from taking the bus to taking the shuttle bus and then to the inn. It was raining that day, and we stayed in the rain for nearly an hour. When I first booked the room, I contacted the landlord, and the landlord said that he could come to pick me up or take the bus (I really didn’t expect that I would need to take a bus to the inn and then walk a distance before transferring to the scenic area shuttle bus, and the shuttle bus would take me to the second to last stop of the scenic area). When I contacted the landlord on the way to the inn, the landlord kept telling me to go forward (what direction is going forward?), and I went back and forth twice before I found the location of the shuttle bus. It was raining that day, and there were many tourists. With the elderly, children and luggage, I waited for the shuttle bus for almost half an hour. There were already many tourists crowded at the entrance of the scenic spot, but the shuttle bus driver was calmly smoking next to the bus. The tourists were dissatisfied and asked if the bus could be dispatched when it was full. The driver told us indifferently that we should complain quickly. It was useless to complain to the company. We should complain to the Cultural and Tourism Bureau. I was speechless. There was no way. The elderly and children were all in the rain. I called the landlord to ask if he could pick us up. The landlord said that he couldn't pick us up. The scenic spot notified him not to pick us up the day before. It doesn't matter. It's raining, and there are elderly and children. As long as we can settle down in the inn first, it's fine. When we arrived at the inn, the landlord gave us two rooms, one of which was very small. The aisle was so narrow that only one person could pass through it. The door could only be half open. People had to lean to enter the room. The room was narrow and small. I contacted the landlord and said that I booked two rooms. The same price, the two rooms were too different. The small one was different from the photos of Ctrip. The landlord actually insisted that the two rooms were the same. I was speechless. As an adult, can't I tell the difference between the rooms? After I repeatedly fought for it, the landlord said that he would add 80 yuan to adjust the room for me. You didn't give me a room according to the standard, not only didn't you reduce the fee, but you also added money? Then you told me that the room number was noted on Ctrip, which is this room. I paid the same price for two rooms, why are the rooms different? Are you still trying to make excuses? ! Then why don't you also note the picture of room 201 on it? ! Well, you can give me the room I booked on Ctrip, but the landlord still doesn't make adjustments. Then I don't want to stay here anymore, so I apply for a check-out. Ctrip is also ridiculous. Do I need to negotiate with the landlord to check out? Of course the landlord refuses! Who can we travelers go to for justice? Then the landlord finds all kinds of reasons not to check out. The most ridiculous thing is that he said that if the bedding is used, you can't check out. Sorry, I disappointed you. When I arrived at the inn, I took my family to eat. The elder came back from a day of tossing and came back to sit on the bed to rest. Fortunately, I didn't use your sheets and quilts. If you use this room, you won't refund it? If you adjust the room, I will take this quilt to adjust the room without saying a word. Although it doesn't work, I accept it. Your landlord probably thought that he had been in your shop for several hours and must have touched your bedding, so he thought of this reason to refuse to check out? After my repeated requests, the landlord adjusted the room according to the standard, and even told me that he upgraded me. I booked a room of this standard and paid this standard price. I don’t appreciate this favor! What are you thinking? Force the small room on me and then put the standard room I booked online? I was very angry 😡 and decisively applied for a check-out on Ctrip. Only then did your landlord adjust the room! The first picture is a photo of the room on Ctrip.com, the second and third pictures are the room you arranged for me, and the fourth is another room for me. I paid the same price for these two rooms. Are they the same? The landlord insisted that they were the same!
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