Santo Amaro Guest House

It’s good value for money but there were couple issues during our stay. 1) it says city tax is payable at the property and ******* asks not to pay anything anyway else but on the website. The property wanted me to pay the tax online beforehand or they wouldn’t let us in. So I was forced to pay online and next day someone came to ask for cash to pay for the tax. I sent them confirmation that I’ve sent the money and they asked to send it again. 2) because there’s common areas they didn’t know what belongs to who in the fridge and staff throw away my baguette I wanted to have for my dinner. They did apologise for that 3) someone kept taking the spare toilet paper we were given in the bathroom so many times it happened that I had to use toilet paper from men’s toilet. 4) one of our beds were really squeaky and something kept squeaking outside which was really annoying because we had to close the window to sleep which made it hot inside - no fan no a/c I’d still recommend to stay because it’s good location and not expensive at all

The guest house is not staffed with a front desk. Isabel is there to ensure that things are clean and run smoothly. She is exceptional and the only reason the staffing did not recieve 0 stars. Whoever handles the bookings and office details really dropped the ball. Email was not answered, phone calls were never picked up, and I was left to guess whether I really had a booking. The accomodations are fine, but the communication ensures that I won't be returning.