Anonymous User
October 21, 2024
The service attitude is extremely poor. First, when I checked in at the front desk, I was the one who came first, but then the person who came after me was asked to check in first. He said that he booked first and I booked later, so I couldn't give it to me if I came first. Do it first? Is there any other way to say this?
Second, I was not reminded to check out at 12 o'clock when I checked in. I usually check out at two o'clock in other hotels, so I didn't know that I was checking out at 12 o'clock, and the front desk didn't call the room until 12:50 the next day. When asked whether to check out or extend my stay, I said check out, but the front desk said that the check out time is 12 o'clock. It has already timed out and overtime fees need to be charged. I was speechless. If you contact me before 12 o'clock and tell me the check out time, I will It's OK to go down and check out at 1 o'clock, so I'll count it as timeout, but your front desk didn't call until 1 o'clock when you were ready, so they said I was overtime.
Original TextTranslation provided by Google