Residence Inn Hotels in Livonia

This hotel is in need of a remodel. My bathroom tub surround was all delaminating, curtain rod loose so curtain didn’t stay in place and burnt out lights over sink. Table with microwave on it was leaning and carpet felt icky. Also came in one night after dinner and whole second floor hallway smelled like ****. Everything in my suitcase, even clothes I didn’t wear, smelled and had to be washed when I got home. Breakfast area fridge was full of expired yogurt. Only reason I gave a 2 rating rather than 1 is because the mattress was super comfortable and the guy running the front desk was exceptionally friendly and helpful.

this hotel was clean and comfortable, would recommend to other travelers. a little skimpy on the amenities, one small bar of soap for two people. not the usual holiday inn. restaurant was closed so don't plan on eating there. breakfast was ok but very limited selections.

The bathroom sink was leaking and the television didn’t work

I usually like staying here because of the location, breakfast and ability to use the digital key from my phone. I usually stay here several times a year in the same room in the back of the hotel due to convenience, but this time there were a couple of issues. I always get a digital key so I can limit my interactions with others and often because I fly in really late and like to go straight to my room. Unfortunately, this time the digital key did not work on the outside door and this was very disappointing, considering I arrived at about 2 AM with all my luggage in tow. Luckily someone was going in at the same time so I was able to go in with her and the digital key worked fine on my room door. The second day though the same thing happened as I arrived about 10 pm and again, luckily someone was coming out so I was able to go to my room that’s night. By it being late both nights I just reported this to the front desk to get a regular key for the outside door and also to inform them that remote entry is not working with a digital key and they should have someone fix this for those that have rooms at the back of the hotel. I also had problems with my sink clogging and draining really slow. I reported this to the front desk and asked for maintenance, but they never came to fix it. The toilet is also still loose and needs to be fixed (this was also an issue when I came in October and it looks like no one has fixed this either). lastly I was staying for five days so on day 3, I asked for the bathroom to be refreshed and had to call a second time after waiting about 3-4 hours to have someone come. They were nice, but unfortunately I was again disappointed when I took a shower and there was still no body wash available. I don’t know what is going on at this location, but they really need to get it together.

Love this place! Location is a little difficult for a lot of people(such as uber/lyft drivers) to navigate to, unfortunately. In turn, every other aspect of this business is outstandingly and refreshingly magnificent! I truly enjoy my time at this above and beyond location. Not just are the rooms amazingly well put together, you'll find the breakfast is actually good(and even hot!) and the staff are incredibly helpful, kind and welcoming. They even know how to properly do their jobs(which seems to be a rare quality to posses these days)!! I highly recommend this place to all!!

Very nice place so friendly staff Clean and nice room air conditioning very good very reasonable prices at the snack shop No front desk employee supper nice we arrived so late at night front desk was very nice made the check in very fast and easy we were so tired from driving 10 hours Morning breakfast if I remember right Suzan was also so friendly and helpful decent breakfast Overall very good place to go for the price

the service was good the room was spotless no complaints they didn't have food due to covid but altogether it was still ok I asked service desk if they had paper plates I feel like if you guys are saving money on not serving breakfast buy paper plates so when we order rdd food if we for get them

Very comfortable beds, quiet, nice lobby and courtyard where we hung out with friends after returning from out 60th H.S. Reunion. Rooms were clean and very nice, but also are being updated and renovated right now. Bistro [breakfast] staff were friendly as can be, food came out of the kitchen promptly, with any empty dish cleared immediately. The staff were the best part. Front desk clerk Ashley helped us by printing a small document I needed from my e-mail on my phone, housekeeping manager Denise immediately offered assistance without being asked, to a tablemate who choked on his food, and I could go on and on about their kindnesses, always with a smile and great eye contact. The manger was very responsive to inquiries and requests, too. These folks each have a great personality and have been well trained. One of the Bistro staff was having great concern over family and friends suffering this weekend form the fires in Lahaina, Maui, but was attentive and professional in spite of her personal angst. A good value, we will stay here again.

Stayed a weekend here while attending a volleyball event downtown Detroit. Paid half the price of staying downtown and it was only about a 15-20 minute drive in so it wasn't bad. Check in was easy, room was clean and although there was some cosmetic things that could be fixed, it was at least clean. Wasn't able to use the pool or fitness area, but they both looked clean from the door. Though I heard the pool was out of towels and there was a lot of water in the hallway leading to pool. We had an issue with our fridge, but they rectified that to our satisfaction, beyond what we would expect. The only complaint (use that lightly) is that we had to leave the hotel by 7:05 to get downtown in time and we asked if it was possible to get breakfast before 7:00 and it was a flat ”no”. Worth a try I guess as most other hotels are very accomodating to this and will even offer to go bags ready to go for early departures. Just an idea for future, perhaps.