Hotel Serrano Palace

The breakfast buffet provides a wide variety of options. The staff is praised for their friendliness and customer service. The accommodation is spacious, clean, and near the beach with comfortable rooms and sea views.

My girlfriend and I visited this hotel last week for 5 nights bed and breakfast. Upon arrival we both noticed a strange aroma in the main lobby. We were greeted at the front desk by a very friendly member of staff who explained most things about the hotel and gave us our key card. Entering our room we noticed it was spacious with a bath tub and a balcony. Unfortunately, as the days passed we found that there were to many things that frustrated and disappointed us about the hotel. The biggest annoyance has to be that our room overlooked the bins and they were cleaned every morning at around 6am and went on for a long time. This impacted our sleep unfortunately. The second thing is that we felt that we had to pay extra for every little thing. I understand the concept of a minibar and that is fine, but I would expect to have a coffee in my room without having to pay for it especially for a 5* hotel. As well as this, we got told that we would have to pay extra to use the cushioned sunbeds by the pool. The rooftop terrace that you see in the pictures is an exclusive terrace with a pool, but you also have to pay to use that. In all I just felt that we were restricted with the hotel and that we were glad we only went for bed and breakfast. The breakfast was okay. Nothing special but also not dreadful. The main joys of this hotel have got to be the location and staff. The staff were all very friendly and helpful. We received a chocolate or cookie everyday when our room had been cleaned. (this is more what you expect from a 5* hotel) It's the little things that make the difference. I can't fault the location of this hotel at all. It has an incredible beach just over the road, 2 mini markets and a beach bar/restaurant. along the promenade is lots of bars and restaurant to chose from. Our favourite was Wakiki. Overall we had a fantastic time in Cala Ratjada and would definitely come back. (just maybe not to stay in this hotel unfortunately.) This is a German resort just in case that bothers anyone.

This property was excellent in terms of location, rooms, and service. Adjacent to the beach the location was within walking distance of all the main bars and restaurants. Rooms were large and very comfortable. Sea view rooms offered panoramic views. Staff were friendly and attentive. The breakfast buffet offered many options and was well managed. For a short and comfortable stay you cannot go wrong with this hotel.