Hotel Guitart Central Park Aqua Resort

Nearly time to come home and thought I’d share my thoughts as I was very worried after reading reviews….. It’s on a hill, setting is lovely but lots of stairs, there are lifts and very safe Safe complex all locked apart from reception 5stars for than. Rooms cleaned, fresh towels etc every day, cleaners out every morning, 5 stars also Food is great, plenty fresh fruit every meal, plenty salads and mets, cheeses, dishes , set out lovely It’s a busy hotel , it’s huge so we experienced small wait at mealtimes, again staff were polite and kind Pools are clean and maintained hence the 10am opening….. slides great and lifeguard up there was lovely (guy with beard) Plastic cups are good idea and have had this elsewhere… coffee nice and drinks good quality, staff at poolside bar again lovely We (my daughters) and I experienced a horrid member of staff in central bar, abrupt, said no red wine yet I saw some, threw my daughters plastic cup at them to the point they were scared. Her name was cami , I asked. I never complain but she upset me rest of night Rooms are small and walls are quite thin but after reading review I brought my ear plugs So well done Guitart, we will return and also will add evening entertainment, African guys, magic show, festival was brilliant

Realised shortly after arriving that we had a dodgy lock / key card on the door. Went to reception to be told it wasn’t activated. Went up and down to reception to advise we were locked out of our room a total of 4 times. 2 technicians sent and multiple cards given with the same issue. No offer to change room when I asked to move. Reception staff advised all rooms are on the same key system so nothing they could do. We got locked out of the room multiple times with young children (wet from pool & late at night).. very annoying having to make the trip to and from reception to 3rd floor to try and get this issue fixed over the week. Air con also hit and miss. Only worked 50% of the time. Our friend on the 4th floor lost complete power in her room twice within the week. Couldn’t use any electrical and no lights on in room for the full 4th floor. No kettle in room or hair dryer. We had a fridge but my friend did not so she had nowhere to store fresh water for her and her young child. Very tiny rooms with hardly any space to maunavere around the 2 double beds (1 sofa / 1normal). Bathroom was ok. Entertainment was shocking and so was the food. Everything very cold but a microwave in the dining room. It was a free for all with very little choice. The breakfast was average. The bar size and tables provided around this area is nowhere near big enough for the size of the hotel or guest total. There are 100s of rooms at this hotel and the stage is no bigger than 8ft wide. About 20 tables so everyone just crowds around. Do not book if you have a baby in a pram or mobility issues. Hotel on a cliff side with the children’s pool in the very top of the hotel grounds. A total of up to 10 flights of steps to get to the splash park at the top of the grounds. Top gate left unlocked around children’s pool, toddler or child could easily wander away from a preoccupied parent straight to another section of the pool area (leading to a much deeper swimming pool).. the fact this gate has no lock on it was shocking. Especially as this pool is targeted at the younger children. Paper cups that go soggy after 2 minutes of having a drink. Plastic only provided to all inclusive members. Daughter got ring worm from the sheets. would not return.

After reading all the negative reviews I was a little worried about coming here, but it's actually quite nice. Checked in easily, everything was explained to us about the layout and the drinks cards, which are quite common in Spanish hotels. Our room was clean and comfortable. The main pool area is lovely, lots of sunbeds, very good choice of drinks, and a snack bar where everything is made to order. The restaurants were fine, we could always find something to eat, and actually enjoyed it. I also overheard someone telling the chef about her allergies, so he walked round with her saying what she could eat or needed to avoid, so that was reassuring that they do care. Downside, i wouldn't like it here with mobility issues, i think the amount of stairs would put me off. On checkout we could put our luggage in a secure locked room, but as we had a late pickup there isn't anywhere to get freshened up, other than the toilets. But we had a lovely holiday, and would happily return.