Ona Don Juan

The hotel provides affordable rates for food, rooms, and services, ideal for budget-conscious travelers. Its prime location near the beach and dining options ensures convenience and comfort.

Should be 1 star at most. We travelled as a family group, 5 adults and 1 child on All Inclusive package. We had 1 superior room for 1 adult that did not have a pool view (there is no superior rooms with a pool view if you book as a single traveller) and 2 standard double rooms with pool view. This hotel needs a complete update and review of the clientele they want to attract. Some areas are dangerous and I don’t know how they are allowed to continue to operate. Out of 7 days 5 were absolutely a nightmare as there were 100’s and I’m not exaggerating there must have been about 500 or more kids there and it was awful. They were dive bombing in the pools, meal times they were taking whole trays of food, they were in the pools at 4am in the morning, running and screaming throughout the hotel and corridors, the adults in charge were just sitting by the bar drinking and smoking! Apparently this hotel caters for large kids groups for sporting events around the area throughout the year. It was awful, we couldn’t get anywhere near the pools and couldn’t use the restaurant either! Pros: Location is very central Always lots of very hot water Room cleaning good considering the poor condition of the rooms We used the hotel baby cot which was a brand new travel cot Despite arriving 4 hours before the 3pm check in, we were given 2 out of 3 of our rooms early (but obviously not the All Inclusive bands until 3pm) Cons: Hotel caters for very large groups of 8 to 15yr olds Very few staff No security at all to stop kids running a muck in pools, restaurants and corridors Superior rooms have better decor but constant drain smell Standard rooms are very dated with dangerous balconies and damp No air conditioning working until July Family & child's pool area not accessible for the disabled or pushchairs No bar open at family/Child's pool area so long way to go for a drink Roof top area closed Sun beds old, dirty and very uncomfortable, you cannot adjust them either No pool towels Graffiti on corridor walls, doors and lifts Pool surrounds dangerous with broken decking and torn fake grass Alcohol contains little or no alcohol, chemically induced You are only allowed 1 small plastic cup of any drink per person a time (if you are a couple/family then everyone has to fetch their own drink), this can take 20mins to get 1 drink as there is a single queuing system in place Daily snacks available in restaurant is extremely poor and not available as advertised Clientele is 90% aged 18 yrs to 20 yrs, not suitable for families or 25 yrs plus Entertainment is very poor at night and nothing during the day Children’s mini club is non existent For British people the TV has just 1 British channel - BBC World News only AIl Inclusive only available between 10.30am and 10.30pm Air conditioning in the standard rooms does not work Electrics tripping out if you use the built in hairdryer in bathrooms Some bar staff are rather abrupt, the blonde woman and old man do not like