Spa Hotels in London

My partner and I arrived for a couples massage and were warmly greeted by a staff member at the front desk. We arrived early and waited in the lobby until our scheduled time, when the therapist finally escorted us to the room. Unfortunately, she didn't greet us or introduce herself, simply gave us instructions and we waited for her return. The first interaction with the other therapist wasn't much better; her first words were commenting on my sunburn without a greeting, predicting discomfort during the massage. Throughout the session, she never asked about my comfort again. The towel covering the face port was super rough and uncomfortable, and the massage creams were unexpectedly cold. Strangely, my lower back was completely avoided during the massage, and I wasn't asked about my preferred pressure at all. Despite waiting over 10 minutes for the therapist in the lobby, our massage ended exactly 60 minutes after our scheduled appointment time, not accounting for their delay. Paying $270 for two underwhelming massages felt very unjustified given the mediocre service and the fact that we were shorted 15 minutes. For that price, we anticipated top-tier service and treatment, but we found better quality for a fraction of the cost at our local masseuse. It was evident the therapists were only there to collect their paycheck and weren't too concerned about the service they were providing. Overall, our experience was quite disappointing, and we certainly won't be recommending the spa to others.