voco London - Marylebone

Booked this hotel for my mum to stay while visiting us. Facilities are new and clean. As mentioned by some other reviews the room is on the small side, but okay for one person.

Lovely clean hotel perfect location

FRAUD!!!! This is the worst place in my life! Rooms without window in basement! Nothing to eat for Breakfast. Pay attention, this is a SCAM. NEVER AGAIN. We paid more than 400£ per night to sleep on a basement! This is a SCAM. Never again we will book this hotel

Stayed for business as the price seemed reasonable near to my work in Marylebone. A lot of people mentioned that the location seems good although I disagree; I didn’t think the surrounding area was particularly nice at all. I read reviews before coming and was a bit nervous; I booked through a third-party site and surprise surprise was given an underground room. I never get treated inferiorly anywhere else just by using ***********. The restaurant looks tiny so I certainly didn’t bother using. The room was also tiny described as deluxe with a bathroom that had a drain-like smell. Honestly, the worst towels I’ve ever seen in any hotel, tiny, thin and threadbare. The bed was comfortable at least, but not enough to rate it higher than one star. To top it off after working a 13 hour day and coming back at 9 pm, I couldn’t believe my eyes that the room hadn’t been touched by housekeeping. By that point I couldn’t be bothered getting someone to come, and put up as leaving thankfully the next day. My tip - find another hotel Seems barely 3 start, certainly not 4.

One of the worst hotel experiences I’ve ever had. The air conditioning in my room was blowing hot air throughout the night, with a window that only opened a couple of centimetres, making the room unbearably hot and stuffy in the middle of summer. Despite alerting the front desk at 2am and waiting until 3am for someone to attempt to fix it, the issue was never resolved. I didn't sleep and felt extremely ill throughout the night and during the next day as a result, severely impacting a presentation I had to give the next day. I communicated this complaint on the night, the following day, during check out and in a follow-up a few days later, raising concerns about the faulty AC and highlighting potential health and safety risks for other guests. This is the first time I've ever had to make a formal complaint to a hotel. The front desk staff were at least sympathetic, agreed that a refund was due and said that management would be in touch to arrange this. Unfortunately, after chasing several times for a response, the hotel management’s response was dismissive. They neglected to properly address the issue, offering just £30 (later increased to £60) off a £300+ stay, which did not reflect the seriousness of the situation. After more than three months and repeatedly chasing for fair compensation, I am still waiting for a satisfactory resolution. I cannot recommend this hotel to anyone, especially given the blatant disregard for guest safety and the poor customer service I have received since my stay.