Guest User
May 19, 2025
This is our favourite PI when staying in London, and this stay has been excellent. Prior to our stay i emailed the hotel requesting a larger room as our two children are older now and family rooms are sometimes very small with the king size bed and two singles squished in. The response from the hotel was great and as we had booked “a room with a view” we were reserved a large room on the top floor, which has recently been refurbished. Check in at 3pm was busy as expected, the self service machines weren’t working but the staff were great at getting everyone booked in, and there were cold drinks to help ourselves to while we waited which was very welcomed. The room was lovely, large and clean. We asked for extra pillows at reception which were brought out straight away. We ate in the Thyme restaurant both nights - booked via reception - as our children like the food and it is really convenient. We had lovely meals there both nights and were well looked after by Shamin. On the Saturday might he was on his own and flew round the restaurant ensuring everything went smoothly. Breakfast was also well organised and delicious.