Hilton London Euston

Overall good hotel. Very convenient as location - just accross Euston Station, close to St Pancrass and British Museum, easy to walk to downtown. Nice Victorian building (but some amenities look like being in place since that era, without update!). Confortable beds. Quick check-in during night time. Hotel keeps bags after checkout for free, allowing walk in the city without carrying them. Not checked breakfast as price requested was high. Negative points: staff shall improve their service; very hot room at arrival, high temperature set in the room 26C, with aircon not being able to lower it to offer pleasant sleep - we kept window open for some time and turned off aircon to be sure room does not become an oven; lack of ventilation in the bath, which stays warm and humid for long time... Only one towel in the bathroom at arrival, for 3 guests, and more than half hour waiting to get additional 2 (and this was a late checkin, kids waiting to shower before going to bed). The sofa not prepared for sleeping in spite of booking for 3 persons (double bed plus sofa), another wait of 30 min to have room prepared by the receptionist (it seams they have to technical staff overnight, or room service, if something happens and you need support - and this was not a private house taking guests but a hotel part of an important international chain!). Rooms not sufficient soundproof, at least you hear everything on the corridor and the noise of machinery outaide building. Feeling of rusty and worn out interior, at least room wals, doors need some fresh paint and update... to be in line with expectation from a hotel belonging to Hilton chain. Overal pleasant stay, still with the feeling of overprice for the service received.

Nice and clean room. All amenities provided. Closer to the station and major tourist spots.

Good: Ideal location next to 3 major stations, comfortable and decent sized rooms, great concierge and reception. Bad: Weakest water pressure ever experienced, the bathroom shower door does not close property, amongst the worst housekeeping staff with no reliability and consistency in services (e.g. some days no bathroom mat, some days no water, enter your room without knocking, knock on the door at 920am when I am checking out the day).

I recently stayed at this hotel and unfortunately had a frustrating experience with the air conditioning. From the moment I checked in, I realized that the temperature in my room couldn't be lowered. I reported the issue to the front desk, and while they initially offered me a fan, they eventually sent an engineer who assured me the temperature would drop over time. However, after returning from sightseeing, the room was still uncomfortably warm. After requesting a room change, I was met with an unfriendly attitude, but I was finally given a different room—only to find the same problem persisted. Once again, the staff told me to wait, but even after 30 minutes, the temperature remained unchanged. At that point, I was too exhausted to keep asking for assistance. It seems like no one at the hotel knows how to properly operate the air conditioning system, and as a result, I had to endure two nights in a warm, uncomfortable room. I hope the management addresses this issue so future guests don't experience the same inconvenience.

The lady at the reception offered us an upgrade but did not specify the exact amount of money she will be charging, so we ended up paying 40 pounds per night for the upgrade. I mean, if you don’t like your job, just go work at a Burger King where you do not need to practice hospitality.

Clean but a very small hotel. Concierge was helpful. There are a few steps at the entrance without ramp or wheelchair access. Located just right around the university.