Holiday Inn Express London-Hammersmith

The location at Hammersmith is good, there are a lot of good food nearby. The breakfast is also good, and the space is good. For the room, the facilities are not properly arranged.

Great stay! Clean rooms, friendly staff, and a perfect location. Would definitely come back.

We found this hotel to be excellent in many ways. It was spotless, specious with friendly & caring staff. Breakfast was excellent too. Anything needed could be arranged with no hassel. The bar prices were a bit high, but that's the only negative! You are also not far from bus & tube stations with bars, pubs and shops around as well as takeaway options. Would recommend & use again!

I booked a room at this hotel for my cousin’s family, specifying a sofa bed for two adults and one 10-year-old child. Upon arrival, I confirmed with reception that the sofa bed would be made up, and was told it had been prepared. However, when they entered the room, we found only a bare sofa with no bedding. My cousin asked for bedding, only to be told he would need to change rooms and pay an additional £20 for what they now claimed was an “extra bed.” It was very late in the evening, and feeling they had no choice, my cousin agreed to pay and change rooms. The next day at checkout, I raised this with a male staff member named Menino at reception. He admitted he wasn’t sure what had happened and said he needed to check with the manager. However, instead of taking proper follow-up steps, he insisted I write down the credit card number used to pay the extra £20 on a piece of paper. This seemed completely inappropriate — any legitimate refund could be processed through their payment system. When I refused to give the credit card number for security reasons, Menino became rude, dismissive, and unreasonably aggressive. He abruptly ended the conversation, refused to assist further, and began speaking to the next guest while I was still calmly trying to ask for a manager. Even more shockingly, he told my cousin that he needed to "take me away or he would call the police" — despite the fact that I remained calm and respectful throughout. His attitude was deeply unprofessional, dismissive, and borderline threatening. He refused to address me directly and seemed to only communicate through my cousin, in a way that felt condescending and rooted in a very strange, almost sexist dynamic. I’m submitting this complaint to highlight both the unreasonable extra charge and, more importantly, the completely unacceptable way the situation was handled. No guest should be treated like this — with rudeness, intimidation, and a blatant disregard for proper conduct when it comes to financial details. I would not recommend this hotel based on our experience.

Friendly staff. Have fun, hotel is in a great location, connected to the Underground and Shopping mall. Close to Primark and Wetherspoon.

The first room I was given, 114, had a loud noise coming from an air vent, the floor and bed sheets were stained and the remote control had visible filth on it. Also, the layout of the room was bizarre, for instance, there were two sinks next to each other. I’m not sure of the purpose of this room. The stairwell leading to the first floor smelt of sick as well. On a plus side, I asked to change rooms, the staff were professional and accommodating, my second room on the fourth floor was much more to standard. Breakfast was standard for a holiday inn, which is good for me apart from the instant coffee.