Heeton Concept Hotel - Kensington London
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in London

Heeton Concept Hotel - Kensington London

15-25 Hogarth Rd, Kensington and Chelsea, London, Greater London, SW5 0QJ, United Kingdom
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hotel overview picture
Last booked 42 mins ago
Highlights
Sparkling clean
Excellent service
Ideal location
Amenities
Wake-up call
Luggage storage
Wi-Fi in public areasFree
Cafe
Bar
24-hour front desk
Self check-in kiosks
Express check-in and check-out
All Amenities
Property Description
A stay at Heeton Concept Hotel Kensington places you in the heart of London, within a 5-minute drive of Natural History Museum and Victoria and Albert Museum. This hotel is 1 mi (1.7 km) from Design Museum and 1.1 mi (1.8 km) from Science Museum.
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8.1/10
Very Good
So convenient and good location! 5mins walking distance to earl’s court underground NICE!
All 265 Reviews
Surroundings
Metro: Earl's Court
(310m)
Metro: Gloucester Road
(710m)
Airport: London City Airport
(20.1 km)
Airport: Heathrow Airport
(22.6 km)
Train: West Brompton Station
(920m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Superior Double
5

Superior Double

1 Double bed
19m² | Floor: G
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Shampoo
Room Details
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Economy Twin Room
6

Economy Twin Room

1 Bunk bed
Has window
Non-smoking
Shampoo
Soap
Heating
Blackout curtains
Room Details
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Lite Double
5

Lite Double

1 Queen bed
12m² | Floor: G,1,2,3
Has window
Non-smoking
Air conditioning
Private bathroom
Tea bags
Shampoo
Room Details
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Triple Room
8

Triple Room

1 Double bed and 1 Sofa bed
19m² | Floor: G,1,2,3,4
Has window
Non-smoking
Shampoo
Soap
Heating
Blackout curtains
Room Details
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Double Room
6

Double Room

1 Queen bed
15m² | Floor: G,1,2,3,4
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Shampoo
Room Details
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The City Bunx
10

The City Bunx

3 Bunk bed
May not have a window
Non-smoking
Shampoo
Soap
Curtains
Bedding: Duvet
Room Details
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Twin Room
5

Twin Room

2 Single bed
15m² | Floor: G,1,2,3,4
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Shampoo
Room Details
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Solo Room
4

Solo Room

1 Single bed
10-11m² | Floor: G,1,2,3,4
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Shampoo
Room Details
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Family Room
7

Family Room

1 Double bed and 1 Bunk bed
May not have a window
Non-smoking
Air conditioning
Private bathroom
Tea bags
Private toilet
Room Details
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Executive Double Room
11

Executive Double Room

1 Double bed and 1 Sofa bed
25m² | Floor: 1
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Shampoo
Room Details
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Guest Reviews

8.1/10
Very Good
265 reviews
Verified Reviews
  • Cleanliness8.2
  • Amenities7.4
  • Location8.6
  • Service8.2
Average for similar properties in London
Most Mentioned
AI Summary
Located near Earl's Court underground station, the accommodation provides convenient access to transportation and dining options. Guests appreciate the friendly and helpful staff and complimentary luggage storage.
A‍n‍i‍m‍a‍c‍o‍r‍s‍a
May 7, 2025
“The spoons were found, but the bitter aftertaste remains.” (This is a Russian saying that perfectly fits this situation: everything seems resolved on the surface, but the unpleasant feeling lingers.) Let me be clear — this review isn’t about the quality of the room or the hotel itself. It’s about the people behind the front desk. Somehow, they managed to charge me twice for one stay. No one likes that, right? Let’s start with the confusion. I originally booked a non-refundable stay, which means you can’t modify it in the app once it’s confirmed. When my plans changed and I only needed to stay one night instead of two, I informed the hotel in advance using the cancellation request form in the app — and left a comment explaining the situation. I’ve attached a screenshot. Was it perfect? No — I agree. But I couldn’t call, and this seemed like the most reasonable option. Later, I received a response: “Cancellation denied.” Which was totally fine — I didn’t want to cancel. I just wanted to make sure the booking remained valid. I had a feeling they might cancel it otherwise. My mistake was assuming someone would read my comment in the cancellation form. Don’t count on it — they don’t read anything. Then came the next step in the script: “We cancelled your booking because you didn’t show up.” But I messaged you through the app. “We didn’t keep the cancellation. We denied it.” But my comment was right there. “We didn’t read it. Didn’t see it.” Long story short: I had to pay again for another night. And now the most ironic part. At check-in, the front desk woman, wearing the most sympathetic face, tells me: “You had booked a standard room, but I upgraded you — it’s a better option for you now.” I’ve attached screenshots of the original room I booked through the app and the one I was actually given. If you can spot 10 differences, do let me know! As for the extra payment — I was willing to take some responsibility for the situation, even if I’m not entirely sure it was all my fault. But to pretend you’re doing me a favor with an “upgrade” and saying it’s to smooth things over? That’s just hypocrisy. A few words about customer support: Trip.com refunded me 30% of the total amount I paid for the three nights. They even called the hotel and tried to mediate. But the hotel hid behind its policies — and in the end, will get paid for three nights instead of two. (And no, I don’t count the night I didn’t stay — my plans simply changed, and I never asked for a refund. I just wanted to keep the booking active.) Conclusions: 1. If you have a non-refundable booking, you can’t modify it in the app. And submitting a change request through the cancellation form is pointless, because no one reads it. 2. This hotel has permanently lost a guest who spends two nights a week in London — because of its hypocrisy. 3. Trip.com support was far more helpful and insightful. I spend about £350 a week on their platform, and they actually made an effort to resolve the issue. Huge thanks to them!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 19, 2025
We stayed for two nights and the room was pleasant enough. Especially for the price. That can’t be grumbled at. The location is ideal as it’s right by Earl’s Court tube station so makes getting around easier. There was also lots of shops and food places around which made things so much easier. The staff were also very helpful too.
z‍3‍s‍h‍u‍į
March 31, 2025
So convenient and good location! 5mins walking distance to earl’s court underground NICE!
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
April 16, 2025
Very small room. Perfect location, near tube station. Clean bathroom.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 23, 2025
Although the room was small it was comfortable with good quality linen and towels. Fairly limited TV channels, but tea & coffee facilities. I liked the offer of free drinks if you choose to forgo daily housekeeping. The location is very good....close to the Tube, restaurants, pubs, convenience stores and supermarkets. The only fault I can think of is I would have preferred there to be an in-room safe. I will definitely choose to stay here again.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 19, 2025
This hotel is absolutely fantastic! Arrived at 11am, intending to drop luggage off but the lovely receptionist let us check in early. The location is superb, a couple of minutes walk to Earls Court Tube Station, plenty of cafes and restaurants nearby (some you can show your room key and they will give you a discount). I would highly recommend this hotel and will definitely return.
K‍i‍t‍t‍_
January 29, 2025
Room is spacious and place is tidy. Just that I could not control the temperature of my room, as there is no remote control.
n‍o‍u‍i‍s‍l
January 16, 2025
Staff was very friendly and helpful. Especially the Egyptian gentleman. Location is amazing with the underground station only a stone throw away. That said, cleanliness was quite lacking.

Services & Amenities

Bar
Restaurant
Restaurant
More Amenities
Internet
Parking
Front Desk Services
Languages Spoken
Food & Drink
Public Areas
Cleaning Services
Facilities for Children
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Self check-in kiosk

If you will arrive outside of check-in hours, contact the property in advance

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
Breakfast not provided.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of £50.00 (approx. AED 244.54) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.

Pets
Pets are not allowed

Service Animals
Service animals are allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

Property Description

  • Opened: 2010
  • Renovated: 2023
  • Number of Rooms: 115
A stay at Heeton Concept Hotel Kensington places you in the heart of London, within a 5-minute drive of Natural History Museum and Victoria and Albert Museum. This hotel is 1 mi (1.7 km) from Design Museum and 1.1 mi (1.8 km) from Science Museum.

Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and tour/ticket assistance.

Grab a bite from the snack bar/deli serving guests of Heeton Concept Hotel Kensington. Wrap up your day with a drink at the bar/lounge.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Make yourself at home in one of the 115 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.

Frequently Asked Questions

What are the check-in and check-out times at Heeton Concept Hotel - Kensington London?

The check-in time at Heeton Concept Hotel - Kensington London is 15:00 and the check-out time is 11:00.

Does Heeton Concept Hotel - Kensington London have a swimming pool?

No, Heeton Concept Hotel - Kensington London doesn't have a pool.

Are pets allowed at Heeton Concept Hotel - Kensington London?

No, pets are not allowed at Heeton Concept Hotel - Kensington London.

Does Heeton Concept Hotel - Kensington London provide breakfast?

No, Heeton Concept Hotel - Kensington London doesn't provide breakfast.

How much does it cost to stay at Heeton Concept Hotel - Kensington London?

Prices at Heeton Concept Hotel - Kensington London are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

How to get from the closest airport to Heeton Concept Hotel - Kensington London?

The closest airport is London City Airport, and it is about 58 mins from hotel by car (20.1 km).

What is the cancellation policy for Heeton Concept Hotel - Kensington London?

The cancellation policy for Heeton Concept Hotel - Kensington London varies depending on the type of room and booking conditions.

Does Heeton Concept Hotel - Kensington London offer airport transfer services?

No, the Heeton Concept Hotel - Kensington London doesn't offer airport transfer services.

About This Property

Nearest AirportLondon City Airport
Distance to Airport20.07KM
Nearest Train StationWest Brompton Station
Distance to Train Station0.92KM
Nearest Subway StationEarl's Court
Distance to Subway Station0.31KM
Average Price FromAED1190
Hotel Star Rating3