Park Avenue Bayswater Inn Hyde Park

Breakfast: The breakfast provided is appreciated by guests, described as simple and satisfying. It adds value to the stay and enhances the overall experience, particularly when offered complimentary in some cases.(based on 9 reviews)

We arrived in London after a long 3-hour journey. Check-in wasn’t until 4pm, which was fine, so we spent the day exploring before returning around 4:40pm. First impressions were good: the hotel was easy to find, the reception looked classy, the air con in the lobby was refreshing, and the receptionist was welcoming. Unfortunately, our lower ground room was very disappointing. As soon as we opened the door, we were hit with a strong damp smell, and the room was unbearably hot. The space was snug but adequate with four beds, however the cleanliness was poor — mould and bubbling paint on the ceiling, hair around the sink, and dirty tiles in the bathroom. That night the heat became unbearable. The air conditioning was broken, confirmed by staff, but despite being told they would update us, no solution came. We barely slept, taking turns cooling down in the hallway. The next evening we were finally moved to a top-floor room, which was a huge improvement: clean, spacious, comfortable beds, and working air con. It was very clear that the upper floors are maintained to a much higher standard than the lower ground rooms. On check-out, management apologised, explained the lower ground was undergoing deep cleaning (which explained the smell), and kindly offered us a free continental breakfast. While appreciated, it’s concerning that these rooms are still being booked despite the known issues. They really should not be in use until the problems are fully resolved. Staff were friendly and helpful throughout, but the first night truly impacted our stay and made our trip more difficult than it needed to be. Although £230 for two weeknights is reasonable for London, the conditions of that first room were unacceptable.