St Giles London – A St Giles Hotel

What a nice team in this hotel. They are caring, friendly and very attentive. Great location and spacious rooms. Be aware that doors are thin, so you can follow conversations from the hallway

STAFF DISCRIMINATE ASIAN, HYGIENE WORST IN LONDON. DO NOT RECOMMEND!!!!! Good location but the hygiene and service are NOT ACCEPTABLE AT ALL. The room smelt mouldy but they covered with loads of perfume which will CAUSE ALLERGIES. I asked to change the room but the rest have SEVERE HYGIENE PROBLEMS. JUST THE BED ITSELF, I already found MOULDY PILLOWS, WEIRD STAINS AND WEIRD HUMAN HAIRS. I asked to change room again BUT the reception team was not happy that I was asking to change room again and again, despite that’s their fault of not holding an acceptable hygiene standard. Throughout the process, I FELT IGNORED AND DISCRIMINATED AS AN ASIAN GIRL WITH HIDDEN DISABILITY. The staff was not listening to my words and answering my questions throughout the process and they had very rudely asked me to stand aside and wait till the manager come back (and in the mean time, NONE OF THEM TRY TO CALL THE MANAGER, which meant I was there waiting endlessly with all my bags and luggages) THEY ARE VERY DISRESPECTFUL TO THEIR CUSTOMERS. THEY SHOWED THEIR BEST ATTITUDE TOWARDS WHITE COLOURED PEOPLE BUT NOT COLOURED PEOPLE.

Basic hotel in a good location. Scammers working there trying to take cash for keeping luggage! This should be reported to their management. Accepting cash only, even in different currencies clearly shows that this is going into their pockets. “Only on a Sunday” = when the manager is away!

Booked a classic room and was upgraded to an club room, upgrade is an understatement as stayed in a classic room in the past and was much better than this room. This room was basic. The room was cold and when putting the heater/air conditioning unit on for heat it is so noisy that you can't keep it on over night so woke up a few times shivering. The shower took a long time to heat up and even then it was only warm. This room had no where to put bags without being in the way so only good if you have a small bag. I would of preferred not to have been upgraded to a club room on this occasion as I was so disappointed. Check in took over 10 minutes before being seen considering there were 3 people on reception and again with check out as there was no key drop was asked for room number that I was checking out from but wasn't asked if my stay was good or anything no good customer service. Seems like this hotel has gone down hill compared to my stay about 5 years ago.

I had a great stay at St Giles London. The service was excellent, and the staff were very friendly and helpful throughout my visit. The check-in process was smooth and efficient, which made for a great first impression. Cleanliness was also top-notch, with the room and common areas well-maintained. However, there were a few areas for improvement. The TV in the room was quite small and not a smart TV, which limited entertainment options. Additionally, there was no refrigerator in the room, and I had to request one separately, which was a bit inconvenient. Overall, I had a positive experience, but I would suggest improving the in-room amenities to enhance the guest experience. Adding larger smart TVs and ensuring every room has a refrigerator would make a significant difference. Would definitely stay here again, especially for the excellent service and cleanliness!

Location location and location. It is located right next to Tottenham Court Road starion. Got an upgrade and also welcomed with Chinese New year's greeting. Amenities are missing but all in all satisfied. Simple and convenient stay with the price paid. Will be back.