St Giles London – A St Giles Hotel

Located centrally in London, the accommodation provides easy access to major landmarks and amenities. Its standout service includes friendly and efficient staff, offering excellent concierge assistance.

It was adequate for my needs. Basic room with clean toilet. Located near tcr Station. As only stayed a couple of nights I didn't ask for housekeeping, only requested change of towels

STAFF DISCRIMINATE ASIAN, HYGIENE WORST IN LONDON. DO NOT RECOMMEND!!!!! Good location but the hygiene and service are NOT ACCEPTABLE AT ALL. The room smelt mouldy but they covered with loads of perfume which will CAUSE ALLERGIES. I asked to change the room but the rest have SEVERE HYGIENE PROBLEMS. JUST THE BED ITSELF, I already found MOULDY PILLOWS, WEIRD STAINS AND WEIRD HUMAN HAIRS. I asked to change room again BUT the reception team was not happy that I was asking to change room again and again, despite that’s their fault of not holding an acceptable hygiene standard. Throughout the process, I FELT IGNORED AND DISCRIMINATED AS AN ASIAN GIRL WITH HIDDEN DISABILITY. The staff was not listening to my words and answering my questions throughout the process and they had very rudely asked me to stand aside and wait till the manager come back (and in the mean time, NONE OF THEM TRY TO CALL THE MANAGER, which meant I was there waiting endlessly with all my bags and luggages) THEY ARE VERY DISRESPECTFUL TO THEIR CUSTOMERS. THEY SHOWED THEIR BEST ATTITUDE TOWARDS WHITE COLOURED PEOPLE BUT NOT COLOURED PEOPLE.