Jerraine
May 3, 2025
The worst we have ever stayed in
My stay at this hotel was profoundly disappointing and fell far below even the most basic standards of hospitality. We are travelling on our honeymoon and were checking in with good initial impressions after a long 3 hours delay from our eurostar train and we left for dinner immediately without checking the room and toilet. To our dismay upon returning to the room, we discovered a dirty toilet bowl with someone's remaining skid marks - which is an appalling lapse in hygiene. The staff, while apologetic, assured us the issue would be resolved by housekeeping the following morning and offered a complimentary breakfast.
Regrettably, the problem remained entirely unaddressed when we return for the next day. It is quite shocking to experience this kind of neglect of such a fundamental hygienic concern and it is our first time encountering this among our numerous travels with different accommodations including youth hostels and budget hotels. This reflects a staggering lack of professionalism and regard for guest welfare. A complimentary gesture and nice interior holds little value when core responsibilities are oversight.
I sincerely hope that this would not happen to anyone else after this.
The manager came to apologise in the 3rd morning and yet the toilet was not clean again by end of the day. This is mind boggling and ridiculous that our 3 nights stay started with a dirty toilet and is ending with the same, with actions promised and not kept to with professionalism. This shows the extent of poor management and hygiene standards for a hotel with such high ratings. I will advise all to think twice before staying at this hotel.