Yizhimenggua
October 15, 2024
One of the worst five-star hotel experiences ever! Prepare to write an email to the group to complain.
1. The water from the wash basin faucet in the bathroom is yellow and has sediment.
2. The bath water temperature alternates between hot and cold (no response or solution was received after reporting this problem)
3. The guest requested the housekeeping to deliver an electric iron at 9:30 pm. During this period, he called the housekeeping many times to urge the iron but it was not delivered. It was not until the next morning that the guest continued to call and urge the iron, 12 hours later, it was delivered at nearly 9:30 am.
4. After the cleaning staff finished cleaning, they unplugged the room card that the front desk gave us when we checked in and took it away.
5. The air conditioners in the two rooms were set to the same temperature. One was very hot and the other was very cold. After feedback, the staff came to test and said it was fine but had not been resolved.
6. Call the housekeeping department and ask the engineering department to come back for inspection and repair. When the staff came, they said with a playful smile that if one of you is afraid of cold and one of you is afraid of heat, please change the room. This attitude of not solving the problem but the person who asked it is infuriating.
7. From the beginning to the end, only one female staff member at the front desk said she was sorry after I complained in person. Others, including the housekeeping department who answered the phone, the staff who came to solve the pipe water quality problem, the cleaning staff who cleaned the rooms, and the air-conditioning maintenance staff Not a word of apology was heard from the engineering staff.
8. At seven or eight in the morning, the cleaning staff gathered in the corridor and chatted loudly, which woke us up.
9. The front desk did not confirm the bill when we checked out. After we left, we called again to ask for money, saying that the deposit was not enough to pay the room fee.
Original TextTranslation provided by Google