Guest User
October 10, 2024
The hotel has a good location and good environment and facilities. It is convenient to go out for sightseeing and tasting delicious food. Across the street are the internet-famous snack shops Yang Aizhen and Wang Agai, as well as the Longyou Steamed Cake Street. The service in particular deserves three praises. When I checked in at the hotel during the National Day holiday, there was no meal when I made the reservation, so I asked the front desk about the nearby breakfast shop. The lady at the front desk was very enthusiastic and introduced it and directly delivered four breakfasts, which deserves the first praise. After dinner in the evening, I took a walk around the Da Nanmen Historical and Cultural District and returned to the hotel. As I was tired from driving, I planned to rest early. However, the TV in the next room was quite loud, so I asked the hotel front desk to help convey my request to lower the volume or turn off the TV. Soon the TV volume turned down and then turned off after a while. There was no sound all night (I learned the next day that it was an elderly guest who was not sensitive to sound and it was unintentional. Thank you for his or her understanding). This is the second like. The next day, when we were about to leave the hotel after having dinner there, a gentleman manager prepared two whole pieces of homemade steamed cakes for us, to apologize and compensate for the TV noise issue last night. It was really flattering and this is the third thumbs up. We are very touched by the hotel's timely response to guests' needs and its sincere attitude of not being perfunctory or shirking responsibilities. We hope that the hotel will continue to maintain this kind of service and improve the sound insulation of the rooms as much as possible. I wish the hotel business is prosperous and good people are blessed!
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