Garden & City Evian - Lugrin

Unfortunately, our stay at Garden & City Lugrin was terrible. I consider it the worst travel experience (business & leisure) I have ever had. (1) Unfriendly welcome with staff at the reception being bold, non-welcoming and hurried (2) Much smaller studio than on the pictures on the website (both living/sleeping room and bath room) - Not comparable (3) Filthy apartment (e.g. bathroom) with most prominent issues (i) hair of previous residents in bathroom, (ii) mould in the shower and (iii) mould in the toilet (4) Kitchen equipment not functioning well, e.g. warped pan, vinegar in the electric kettle and dirty smells from the extractor (5) Rude treatment at the reception upon notifying the staff of the complaints as listed above. Statement: 'We are fully booked and cannot do anything'. Basically, we got told to go help ourselves and our issues were not the problem of the reception staff. Unacceptable. After the very unpleasant discussion at the reception, I sent a mail with my complaints. I got a quick reaction with a discount (30%) being offered. We accepted the discount, however, unfortunately I still had the feeling afterwards I was being conned. The discountw as being paid back quite late, implying that we effectively we received it back ca. 1,5 week after our stay. Was very happy when we could leave the accomodation and would not recommend staying at Garden & City Lugrin to anyone.

The only good thing was the view! The apartment was much smaller than appear in the photos, and not well equipped. You also have to clean it before you leave as they threaten you with fines. If you wish to meet the most obnoxious reception staff on the planet, then this is your place. You have to pay €250 deposit on arrival, (which I don’t have a problem with), but I had to wait 4 days for them to release it after departing, by which time I arrived home. When I rang to enquire about it, the awful woman lied and told me they didn’t have it, even though my bank confirmed they hadn’t released the block they had put on it. It’s extremely overpriced and avoid at all costs

The apartment came from an earlier construction period. Unfortunately, the quality was no longer as appealing, therefore no longer as comfortable. A renovation would be appropriate! The kitchen equipment can also be supplemented! Nevertheless, we enjoyed the holidays, but next time we would clarify exactly which apartment/house we would get.

APPAREMENT MOYEN, QUI MANQUE D AGENCEMENTDECUISINE :pas de grille-pain, ustensiles de cuisson minimalistes, usure importante de la poële, salle de bains inadaptée pour une bonne sécurité (poignée pour enjamber la baignoire). JE NE RECOMMANDERAI PAS CET ORGANISME DE SEJOUR