Anonymous User
April 7, 2025
Reservation reception: Xiaoma Butler is attentive and considerate, and he is thorough, thoughtful and reliable!
Feelings at the store: First of all, it is a homestay, so don't make a misplaced comparison. The details of the service are still very good. The handling procedures are fast.
Facilities and environment: The hotel is in the cultural and creative park, and most of the surrounding areas of the park are rebuilt. But it is still very quiet.
Experience: The room is provided with soft drinks, fruit plates, and snacks (mainly sweets, not friendly to people who control sugar) in a fixed quantity every day. There is coffee in the lobby all day (the quality of coffee beans is average, and the coffee machine reminds to remove dirt every day). I hope to do a good job of cleaning in time.
Cleanliness and hygiene: It is recommended to do a good handover. One thing cannot be achieved after three communications. Service quality management needs to be improved.
Check-out: The white-skinned waiter at the front desk is very caring, helping to carry luggage, and the small surprises prepared are also full of emotional value. The humanized service is in place.
The suggestion part is to improve rather than be dissatisfied.
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