Luoyang Meixuan Hotel

Can you understand the feeling of being woken up by a stink at night? The sewer smell is too strong!

We couldn't check in at 12 o'clock, so the two elders had to wait for almost an hour. I bought the right to check out at 2pm, but I was kicked out early, which is great.

Bad, really bad. I don’t know which genius designed it. The bathroom is only 2 meters away from the bedside. The smell of the bathroom at night makes people unable to sleep at night.

First of all, the room is good, spacious and bright, with complete facilities. The environment is a bit worse, like an urban-rural area. The hotel is on the 26th or 27th floor of an apartment building. There are many people in the elevator. At night, I met people smelling of alcohol. There are many big men everywhere, as well as shirtless female friends for reference. This negative review is mainly about the hotel's management and service. I booked a room on the 6th. Because I had a need for late check-out until 6 o'clock, I called to inquire before booking. The hotel said that late check-out is available at the latest. From 2 p.m. to 6 p.m., there is an additional charge of 99 yuan. After evaluating it, it was still a good deal and I booked a deluxe double room for two days from the 11th to the 13th. When I arrived in Luoyang to check in on the 11th, the girl at the front desk said that there has been a lot of traffic recently. My room was booked on the 13th, and I can delay check-out until 2 o'clock at most. If I want to delay check-out until 6 o'clock, I can check out at 2 o'clock and change to another room type, and there will be an hourly fee of 150 yuan. I haven't finished talking yet. The white shirt next to me The head waiter said that we could not charge an hourly rate of 200 yuan for a half-day check-out at 6 o'clock. I said that when I made the reservation, I specifically called to inquire about late check-out at 6 o'clock and charged 99 yuan for it, so I made the decision. The lady said that the policy had changed recently. There is no such thing as charging 99. If your policy changes, that is your business. I made the reservation before the change. Shouldn’t I follow the policy before the change? The eldest sister said that there is no way to stipulate this. Throughout the whole theoretical process, the service staff have been very polite, with professional fake smiles, but they have not solved the problem. I personally think that good service is based on the customer's perspective, rather than being polite on the surface, let alone one's own responsibilities. Imposing this on customers on the grounds that policy changes stipulate this. If you don't want to check in on the same day, just cancel the check and look for another hotel, regardless of whether there is a room, the price will be much more expensive than booking in advance. The eldest sister may also see this and dare to be so confident. Overall, I feel like I've been kidnapped. After 1 o'clock on the 13th, I packed up and prepared to check out and change to another hourly room. When I asked for the room number on the phone, I was told that the reservation for this room was cancelled. There was no need to change rooms. I could check out at 6 o'clock but there was still an additional charge of 200 yuan. At that time, it was really I wanted to curse, so I purposely ended my trip early and came back to pack up and change rooms. I told me that I didn’t need to change. I didn’t call you to ask and I didn’t tell you. I could only sleep in the room in the afternoon. The hotel's poor service and chaotic management are completely unworthy of your price and rating. PS: When I finally checked out, the girl at the front desk charged me 150. She claimed that she applied for it specifically for me and asked me to give a good review. She said that if there was no good review, they would deduct money. I really want to see what your management regulations say. Although the charge was 50 less, it was different from what I initially consulted. The whole process experience was also very poor. There are no good reviews. I will give a negative review to reduce the score.

Will never stay again

The main reason is that there is a peculiar smell in the bathroom. I ventilated it in the afternoon and the smell did not dissipate all afternoon. It was still there when I came back in the evening. The room didn't move much, just made a sofa. It took a long time to ask for a room change before it was changed. The experience is very bad.