Wuyue Homestay (Longmen Grottoes)

[Be sure to avoid this hotel if you bring the elderly and children, because the facilities are really unsafe, and the hotel will not be responsible if there are any problems] This hotel has its merits, but based on the merchant's lack of awareness and inaction, I give this bad review to the hotel's facilities and service attitude. 1. There was no reminder tool (such as a sensor light or other eye-catching sign) on the tatami floor, which caused my friend to fall and get injured. That morning, I asked the front desk for medical supplies (I mentioned the reason for the fall and that the injury was very large, and I even said: at least three or four Band-Aids are needed). The front desk did not realize that there was a problem with the hotel facilities and was unapologetic; 2. After the review feedback, the hotel still did not realize that it was a facility problem, and continued to refute the customer word by word that the customer did not turn on the light and fell; 3. After the platform intervened, they told us: The front desk said that we did not mention it when we picked up the medical supplies on site, so we were not aware of it and had no solution; 4. After asking the platform to escalate to the hotel manager, the platform informed us that although the other party felt that the suggestions for hotel facilities were very good (adding tatami reminders and bathroom floor towels), there was still no apology and no plan. In addition, the hotel believed that it was normal for each hotel to have different facilities, and also emphasized that the front desk was not aware of the problem. May I ask if [the hotel was not aware of this] is the key point? I said it on the spot, and you said you didn't hear it. I commented on it, and you refuted it word for word. I complained, and you remained unmoved. Do you think your understanding is correct? Do you really prefer to think that your clients are being pretentious rather than reflect on themselves? Do you really have to wait until the next time an elder or a child falls before you take it seriously? ! This is just a [basic safety measure], not a requirement for super-star treatment. In any case, it is a fact that the customer fell and got injured in the hotel room. The hotel also admitted that the facilities were defective, but they completely turned a blind eye to the customer's injury and did not even have the most basic humanistic care! Only shirking responsibility! Originally I just wanted to give feedback and suggestions, and didn't intend to complain, but the way the business handled it was so bad that I had to leave a bad review for more customers to see. I really don't recommend staying here!

The hotel was booked a long time in advance. The environment is very good, the room is large, and the heating is sufficient. There is no problem for our two families to stay. Each room has a toilet, which is very convenient. It is very close to Longmen Grottoes and you can walk there. There are also many places to eat around. The front desk is enthusiastic. I will stay here again next time.