Caicaiweidecaicai
February 12, 2024
The service attitude is very poor. When I booked the room, I was told that it was in the North Building. I wanted to change to the South Building with my friends, but there were only empty rooms. They told me that I couldn't change and I had to contact Ctrip customer service if I wanted to change.
When I checked out, I returned the room card to the North Building front desk at 11 o'clock. As a result, at almost 3 o'clock in the afternoon, the front desk called and said that the deposit was deducted in full. They said that I should check out at 2 o'clock, but I hadn't returned it at 3 o'clock, so they directly deducted half a day's room fee. Not to mention that we had returned the room card a long time ago, and the front desk didn't remind us what time to check out. They also told us that we didn't see you at the North Building front desk, so they would deduct half a day's room fee.
It's outrageous! Please avoid it! Never book this outrageous little hotel again! ! The conditions and facilities are also rubbish. I really don't know what a small front desk is doing? !
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