Guest User
October 11, 2024
First of all, let me comment on the cleanliness. It may be because there are many floors in the hotel and it is not clean. The bathroom is quite dirty and the cracks between the bricks are a bit moldy. Also, although they are both owned by Huazhu, the service attitude is not at the same level as that of the whole season. Because of the holidays, the rooms for 3 nights are not all twin beds, so I negotiate with the hotel front desk to see if they can arrange twin rooms together. , because the double bed room was already full when we made the reservation. However, when I arrived at the hotel, I discovered that there were actually twin rooms that were not fully booked, so I wanted to negotiate. The answer given by the front desk was to ask me to cancel on Ctrip and then book again. It was unbelievable to say such a thing. Prices have doubled during the National Day. Do you actually let customers do this and think everyone else is a **? Their reason was that the price difference was too big. When I looked at the price, oh! The price difference is about 60 yuan to 70 yuan. The price difference is too big, sorry for my ignorance. A price difference of several hundred yuan doesn't matter to customers, but a price difference of tens of yuan is too big for Orange Hotel. Then you can ask me to make up for the price difference between the so-called double bed and twin bed, and I can accept it, right? It's not ** if you ask me to cancel the original one and re-select me. I'm really speechless because I don't know how the manager here trains his employees.
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