Lusail Hotels with Airport pickup service

As someone who travels a lot & stays in a lot of 5* hotels.. this is by far the biggest let down of any 5* hotel I've stayed in. I was just in Atlantis the Royal in Dubai October 2nd 2024 (3 weeks prior). So when I say the biggest let down Fairmont.. the biggest let down. We flew business from London & arrived in Doha for our anniversary & my husbands' birthday trip. Let me get the positives out of the way: it's a very modern hotel, very aesthetically pleasing, very very modern. Lobby area is very tidy, they wipe down the monitors used for the lifts very frequently which I appreciated. The rooms are beautiful. Ok now our experience. Day 1: We booked the Gold package which meant initially we were on the second floor as all Gold members are reportedly on the second floor.. which I'll upload what it is meant to come with. We arrived to a very modern but subpar room. Again, a 5* hotel requires me to be this critical.. the mirror in the room was broken and the room was just dirty.. stained carpets, stained walls, the glass for the seaview I had booked specifically was filthy! When I saw the bathroom walls were also dirty I said absolutely not and sent a message to the ”personal butler” (I'll come back to this) at 3am. The next morning I woke up and they had replied apologising and informed us they'll move us to another room. I advised we'd be ready to move at 4pm. At 4pm I sent a message to advise we were ready & I received a message at 4:17 to say they'll help us move room. At 4:37 I sent a message asking for an update - my message was read and ignored. At this point my husband and I had been waiting for 45 minutes.. he was getting frustrated waiting around and left the room to find something to eat. I called reception who advised they'll get back to me & at 5pm, a Gold supervisor appeared at my door. I will not name and shame however he did not apologise for lateness but was ready to help me move. So we moved rooms.. to what they labelled an upgrade. I guess they assumed a room with a balcony was an upgrade but I went from a seaview room to a SMALLER room with city view with a balcony. At this point I was too tired to argue or complain.. I sat and waited for my husband. 5 minutes later a gentleman knocked on the door and said he had been advised to remove the drinks in the fridge from the room. I was beyond shocked.. you'd think the drinks he was removing were champagne.. Instead Coke, Sprite and sparkling water. I laughed out loud. This could not be. This was terrible. At least do this before moving us. 20 minutes later my husband appeared with Bilal. You'll see Bilal's name mentioned in a few reviews and I see why. He is the only staff member I believe I interacted with that went that little bit further.. he adds that personal touch several staff are missing.. he immediately saw the room and said this room is smaller and this isn't a sea view. I looked up, shocked I was talking to someone who seemed to have sense and I said I know. He mad

Travelled to Doha with my family to attend the Asian Cup final. The city was fully booked and when i checked in turns out i booked the wrong days. Chadi at reception was so emphatic and helpful and got us upgraded and fixed the issue. Going over and above to get our issue sorted he really took away the stress of my own mistake. Thank you Chadi and Staybridge Management you got my loyalty in Doha whenever i visit.

Absolutely amazing hotel and service and location A few pointers that could be improved wood floor worn out and scratched up every where the tiles in bathroom could do with a regrout apart from that Absolutely stunning hotel best I have stayed service very fast response bathroom facilities 10/10 could do with a TV in bathroom

Did a stop over in Doha and decided to stay for a couple of days. This hotel was recommended as a luxury stay on the water website. Stopped over with infant and two teenagers in a standard room on level 4 and What a an amazing hotel it was! Sparkling clean rooms - such friendly staff special mention goes to Elias for being an absolute legend and going out of his way to assist me - the breakfast was good and the location was beyond perfect for families to be able to go for a stroll to the place vanderdome (massive shopping mall). Only reason I didn’t give it a 5 star is because I think there could be a potential area of improvement for maybe having like an infant play area or something special for children to make it more family friendly - For teens it’s okay but for younger children I think something can be done.

Excellent hotel in Doha. Huge, spacious rooms and easy access to the Place Vendome mall. The rooms have everything you need, perfect for families or work. I had my colleagues over and we planned some work in the living area and it really felt like a great 1 bedroom apartment! The only let down was that the breakfast was shockingly poor. The service was extremely slow and options weren’t great. I would highly recommend to cook your own breakfast or head to the mall for much better service. The tables in the breakfast/restaurant are all wobbly too.

The service attitude is very good, and the concierge is very enthusiastic to take things. You can check in early even if you arrive at 9 am. The breakfast is quite rich, and the chickpeas are delicious. The hotel is very convenient to the Book World. The meryal water world is heated as a whole, and the temperature is also very comfortable. This season is not the peak season, so there are relatively few people. There are many service staff, small * and Latin dance performances, and the atmosphere is not bad. The hotel facilities are very new, and the outdoor swimming pool is also heated. There is no supporting facilities nearby. The hotel has a shuttle bus to Place Vendome Mall, which runs every hour starting at noon, which is also very convenient.