Youth Hostel Luxembourg City

Centrally located with easy access to attractions and public transport. Reasonable pricing and exceptional service. Clean, comfortable rooms with soundproofing and pleasant views. Good value for budget travelers.

The pillows are the worst I have ever experienced but the rest of the stay was great - bit hot in the rooms and could do with privacy curtain to the bottom bunk. Staff really helpful, friendly and welcoming. The Melting Pot cafeteria offers excellent simple, nourishing food. Breakfast self service very good, menus offer good value. Loation is a little tricky to find as its down at the bottom of the valley located from many different directions by winding roads so easy to get lost.

I checked in and the front desk girl told me she only had me down for two instead of the five nights I booked. She eventually found my full booking so I thought no problem. Two nights later I try to get into my room and my card won't work. I'm told by the night staff that I have to change room. Even though I paid for five nights ahead of time. Even though I'm the customer. They decide it's OK to move people around like they're funiture. Despite me pointing out that it would be smarter to let me stay in my room and put any newcomers somewhere else, the desk guy insisted on moving me. After I protest, he says, 'you can stay in the same room.' I can stay? 'you can't stay in the room.' But you just said I can stay. 'You can stay' So I don't need to move. 'no, you must move' The muppet even gets security to come escort me out of my room. Two days later a member of staff comes into my room and demands to know my full name, then he leaves. No explanation. Felt like I was living in a prison. The morning I check out I'm dealing with the same guy who told me to move room. He takes the key card from me and doesn't return the deposit. I ask for the deposit. He says I already got it. When I point out I've not, he checks the computer then turns to me and says, 'you didn't move room' What are you talking about?! You literally forced me to move room yourself! 'you did move' Of course I moved, you were there! 'you moved room?' Yes! 'you didn't move room' Can you belive this level of stupidity exists? If it wasn't for his colleague who told him to give me the deposit I'd have been stuck in this twilight zone argument forever. I have never encountered such stupidity in my entire life. They also charged €13 for a barbecue, which was one skewer of chicken meat on some cold salad pasta, along with salad, soup and rock-hard, ice-cold brownie. This place felt like living with an abusive parent who hates to see their child happy but won't admit they enjoy making them miserable, so they make sure that any enjoyment is countered by enforced, rigid rule making. I think these people only read about hospitality in a book. Also, some staff refuse to speak anything other than French to travellers who come from all over the world. I'd avoid this place. These people clearly have been trained at an army barracks.