Anonymous User
July 18, 2024
Bad review. I arrived at the hotel at noon that day and wanted to check in. I found no one at the front desk. I called the number left there and waited for about ten minutes before someone came.
After going upstairs and entering the room, I found the sink and the floor next to the bathroom were full of splash marks. It didn't look like the floor had been mopped or wiped by cleaning. At first I thought it was the wrong room reservation at the front desk, so I called the contact number left by the front desk (the phone number was not from the front desk, but from another man). After explaining the situation, he agreed to change my room, which I thought would be fine. Well, it’s understandable that you make mistakes occasionally.
As a result, I dragged my luggage downstairs to the front desk and found that no one was there. After waiting for a few minutes, I called the number left at the front desk and told her that there was no one at the front desk. He said yes and would send someone over immediately, and then I waited again. Twenty to thirty minutes, during which I called him three or four times. He bothered me three or four times before someone came to the front desk.
Before it was over, the front desk of the hotel came over and told me that it was wrong. The room should have been cleaned. She said that she would ask again later. I said that I should change the room. She also said that the balcony view room I booked was no longer available. , they wanted to reduce it to an ordinary viewing room. As for the price difference, they said there was none and they would not refund the price difference. (This is also the first time I heard that there was a problem with the hotel room. The hotel did not upgrade the room but downgraded it. What do you think of the way he handled it?)
After a while, she asked her colleagues, and she insisted that the room had been cleaned. Someone went in to take a shower after the cleaning, and the sheets and duvet covers were changed. (Could it be that you manage the hotel when you let people in to take a shower after the room was cleaned? way?)
The front desk also said that if you don't want to change it, you can wait for a while. She has already asked someone to clean it. I was speechless. Which of the two solutions she gave was satisfactory? And I have been asking for it since I entered the hotel. I waited and waited for more than an hour, but the service efficiency was second to none. He also told me that he didn’t have to live here anymore and that he could refund me now.
Finally, the room environment is average. Compared with the price, it is relatively close to the scenic spot. It is not recommended to stay there🤢
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