Villa Maïa

The hotel's spa facilities, spacious rooms with beautiful views, and convenient location were praised. Guests appreciated the friendly staff and delicious, varied breakfast. Cleanliness and quietness were also highlighted.

We did not like this hotel. We booked the least expensive room just to check out the hotel for our 2-week stay during the following month. The voiturier was helpful and nice. Our first impression, checking in at the reception desk, however, was bad. We explained to the young woman that we tried to book bed and breakfast on the website and, on the website, we were charged twice for breakfast (or overcharged €76 each day). A manager-type was called and he said there was nothing that could be done. We went to our room and the next day we re-opened the subject with a different receptionist. We walked her through the steps on the website that led to our being overcharged and she understood. The following day, when we were checking out, however, the same receptionist only credited us with one overcharge. We had to explain again. Finally, the bill was corrected. Apparently, the staff is not trained. As for the room, it was small but adequate, with a desk and one comfortable chair. Dimitri used the desk for his laptop. Audre used the comfortable chair and the low table that she brought in from the balcony. It was too low but it worked. The housekeeping team had made the bed the way we described in our Room Personalization document and left us the number of towels we wanted. We had to request a coffee machine but it was brought. We were also brought the humidifier we asked for. The bathroom only had one sink and the vanity was small but we managed. The Toto toilet worked well enough but did not have a heated toilet seat. We brought our small space heater and managed that problem. The first day we went to the hammam and the Jacuzzi. The Jacuzzi was 35° C and uncomfortably cold. We asked for it to be raised and were told that it could not be. Breakfast was a buffet with eggs ordered from the server. The buffet and the server were good. During our stay, we looked at the Panoramic Suite (60 square meters) at over €1000 per day and it was definitely not worth the money. One long room with a sofa at one end and a bed at the other, with a good view. There was only one bathroom and one toilet. It would not have been comfortable for our long stay. For €1000 at Villa Florentine, we booked a two-bedroom, two-bathroom, large and gorgeous apartment (125 sq. meters). Wow, what a difference. Now that is a hotel we would recommend.

I have never enjoyed my stay at a hotel as much as I did at Villa Maia. The concierge team greeted me with a smile and they knew my name the moment I walked in. They suggested restaurant recommendations and were able to get me into a highly coveted restaurant a few hours later on the same day. Because I booked through amex FHR collection, they gave me $100 USD dining credit which I used for two amazing meals at the bar. They upgraded me to a city view room overlooking the beautiful Vieux Lyon and allowed me to check in early and check out late. The spa facilities were also an excellent way to relax after a long day out. It's located just a short 10-15min uphill walk from the Vieux Lyon; centrally located yet away from the bustle. I loved how quiet and peaceful the hotel is and how attentive yet unobtrusive the hotel staff are. Highly recommend for everyone visiting Lyon!