Cour des Loges Lyon, A Radisson Collection Hotel

An absolutely stunning hotel, have just been renovated (30 months they say) and what a result, but most importantly the staff are absolutely top notch each one of them with an exceptional customer attention. I have 100 nights out a year and this hotel is one to remember

In one word—Exceptional! From the moment we arrived till our departure our experience was exceptional. This includes the restaurants. The staff we so helpful and went above and beyond the call of duty. We would stay here again without hesitation and we so look forward to it.

The historic building is stunning, especially on the inside, and it is one street away from the main tourist drag of the Old Town yet managed to feel separate from it. The downside of the location is that the taxi refused to take us to the hotel and we had to drag our bags for a few hundred meters through the throng of tourists to the hotel. Not the fault of the hotel, per se, but an inauspicious start one might expect a 5* hotel to have planned for or advised about. The hotel itself is thoroughly disappointing. It’s is not finished - spa isn’t ready yet, building work during the day. The bits that are finished are poorly executed. Every expense has been spared. The plastic button-press shower doesn’t work properly, the water oscillates from cold to hot, the finishes are half-arsed, the materials cheap. The bed was wonderfully comfy - on the hard side of firm - and the aircon was quiet and effective. The room was very quiet, but that was because it had no outside windows - instead having bizarrely toughened glass windows that faced into the corridor, which was itself the walkway of a private covered traboul, which is a delightful design touch but leads to a very dark room. The always-on corridor lights combined with the fact the curtains don’t close properly and no blackout blinds gave it a ‘student halls’ feel and quite how you can build a hotel in 2025 and not put plugs by the bed for phones is insane. The staff were lovely and friendly, but unwilling or unable to do anything about the flaws of the hotel. At the end of the day it is a standard Radisson hotel (derogatory) - that are obviously used to doing new-build designs - squeezed and compromised into a beautiful old building with little planning or thought into the consequences of this, which is then billed like a Mandarin Oriental. As a historical building with lovely friendly people in it, it’s a success. As a hotel, it’s an absolute failure. It would be fairly priced at a third of the price.