Adonis Lyon Dock Ouest

Hotel was somewhat clean but what let this place down was that the reception is not 24/7 this was something we overlooked that caused issues when we were awoken in the early hours by other guests in the hotel. This noise was continuous till around 5 am conveniently before the reception reopened. Breakfast was served by the receptionist so there was hardly any availability of the hot items and we left only having a few coffees and pastries.

I booked the trip via trip.com and was told that a service dog was not considered a pet. I had no problem paying $11 EU a day for parking because it was centrally located and I thought we would be close to everything. Not the case, it is located far from everything that you want to see and do while you are in Lyon, the only good thing was they are close to the Brassier L'Ouest. I had no intention of paying $12 EU a day for a service animal that has travelled globally without issue. We found the manager rude and condescending when it came to the service animal and did not understand French Law imposed in 2005. She actually lied to us saying she had call the 3rd part vendor which was untrue. For a hotel that allows for pets there was no room cleaning if the pet was in the room. We when were out to expensive restaurants or shopping a couple of times little was done, during our 5 day stay the room was only cleaned once and sheets not changed and garbage not emptied. I cannot recommend this establishment due to management style and not understanding French law when it comes to those who require additional assistance and medical awareness and issues that a service animal provides. All I can say is SHAME that our service dog can fly business class around the world free of charge but not at your 3 star establishment.

Good experience

Tidy 👌🏻