Pullman Maldives All-Inclusive Resort

Everything was good but they refused to award me my Accor points because I used trip.com to book. I find this ridiculous

Opportunities for improvement: Rooms 1. consider using small bottles of water that can fit into the bar fridge. Cold water after a hot day is a game changer! Melange 1. Surf and turf: the big prawns and lobster meat were frozen and were not really attractive. After grilling, the meat turned out to be partially soggy, which is a turn off. 2. Suggestion: for the grill, cook to order instead of preparing the food and leaving it under a heater lamp. I.e. lamb cutlets, pork chops, grilled sea bass etc. Freshly grilled food taste better and maintains the high quality. Grilled food left under a heater lamp becomes either soggy or too tough. 3. Same suggestion for breakfast waffles: make to order rather than leave it on the plates ready to go. Examples of great service: 1. Mariana helped prepare a ice bucket of champagne for us even though the honeymoon comment was not originally registered by trip.com and pullman. She was very helpful and remembers what clients say. Top marks and greatly appreciated! 2. All buggy drivers greet upon pick up and some even went out of their way to reverse so we can video manta rays in shallow waters off our villa. Truly deserving of the great service tag! 3. All waiters serving at all restaurants always asks whether we want water to start off. It feels like an SOP but we love it! Consistent and service with a smile! Was truly a great experience and would love to come back again!

The Pullman resort is amazing, A long way to get there but it is worth it. The deep massage at the spa with Danna and Mara was wonderful, it took off all our pressure and was very relaxing. Thanks of the two of them for their professional services.

Service 11/10 As with all the Maldivian resorts we have been lucky enough to visit, the staff simply could not be more friendly, helpful or accommodating. On finding our beach villa was sunrise, rather than sunset facing, we were immediately moved to a sunset facing room. Restaurant staff were so friendly with special mentions to Nisha, and Hakeem (our resident weather forecaster) along with Shifag, Ahmed & Shah, and the morning dosa chef and the evening grill chef, noodle chef and sushi chef whose names we couldn’t remember. Also a special mention for Evelyn in the Hub bar. Location 9/10 The Maldives is obviously a stunning destination and Maamutaa is a beautiful island… just the right size to be able to walk around without necessarily needing to wait for buggies or have bicycles. It boasts its own house reef where we saw turtles, sharks and rays, and has plenty of the same viewable just snorkelling off the beach. We had a bit more rain than we’ve previously had in January at other resorts with the suggestion that proximity to the equator may make the weather a little unsettled. The beaches are pristine and one can often feel like the only people using them. I’m guessing water villa folk stay in their water villas but we thoroughly enjoyed the beach/sea/villa pool combination. Accommodation 8/10 Beach villa with pool was roomy and beautifully decorated in the traditional Maldivian resort style with a spacious bathroom with bath and indoor and outdoor shower. There was also another outdoor shower next to the villa pool which was useful for de-sanding toes. Comfortable king size bed plus desk area and sofas and armchair as one would expect. The outdoor lounge area was also a welcome respite from sun or rain. For a relatively new resort there were elements that could be addressed… the bed headboard was a little grubby: We needed to request that all the plungers on the soap/shower wash/lotion dispenser bottles were changed as they had started to corrode and didn’t plunge. Although I’d usually never even think of turning on the big, flat-screen TV, on the one occasion I did when it rained all day I was surprised to find that there were no channels of either TV or radio programming tuned in. The “all-inclusive” experience 7/10 Water and mini-bar restocked daily with a plentiful supply of beer, wine, snacks etc. Disappointing at how little alcohol free option there was (as I don’t drink alcohol)… no alcohol free lager/beer option for the mini bar and very little in the bars or restaurant, and no alcohol free wine option at all. We had assumed bicycles would be available free of charge but it turned out we’d have to use up experience vouchers for limited bicycle hire. Similarly with the massage… we were given four half hour vouchers each for massage but these couldn’t be used together to make an hour so 30 minutes was free but the second 30 minutes needed to be paid as extra. It seems the all inclusive is just catering for alcohol consumption and lit

We decided to go to Pullman Maldives for our winter vacation because we have always had wonderful experience in another Pullman resort. It was our third time in Maldives and we had very high expectations. I’m happy to share that Pullman Maldives even exceeded them in every aspect. From the arrival on Male Airport to the check-in for departure the team took such care of our family that we felt like home but in paradise. The place has it all - incredible beauty, reach marine life, modern villas, plenty of activities, great dining options and outstanding service. We stayed at two beach pool villas and one sunset ocean villa which was great because we were able to capture the best of all on that wonderful island. We enjoyed enormously the three restaurants that offered a great variety of food, drinks and excellent service. The bars are all beautiful, the live music at the Hub made every evening special and watching the turtles and sharks around Saffron is something no one should miss. There were so many activities that 10 days were not enough to explore everything but whatever we tried was fantastic. We enjoyed a lot the house reef snorkeling, the jet ski and the fun tube. The Christmas Eve Party was the top of all, spectacular setting and performance. We would like to express our gratitude and appreciation to the entire team - people are what makes the difference and at Pullman Maamutaa resort you can find the best example of welcoming, knowledgeable and dedicated personnel. We would like to mention some of its members who did outstanding job to make us feel amazing during our stay: Aman from Security and Santosh who saved our vacation finding the mobile of our son in the dark and rainy night; everyone in the restaurants especially Kamal, Azleef, Zin, the hostess Nisha, the sommelier (I’m so sorry I can’t recall the name), the music band and most of all the su chef at Melange Subrata who made special meals for our daughter and her vegetarian boy friend. Thank you! We are looking forward to seeing you again.