Townhouse Apartments Maastricht

The hotel provides a convenient location near the city center, train station, and buses. The rooms are comfortable and well-equipped. Guests appreciate the varied and luxurious breakfast and the exceptionally friendly staff.

We booked the grand room as advertised on ********** which was the largest room, with a city view and a large bath. We had been riding in torrential rain for hours and decided to treat ourselves. We were allocated one of the XL rooms, as soon as we walked it it was clear it was nothing like the photos and didn't even have a bath. Went down to question this with the staff. We we allocated a room with a bath. However this room was smaller than the first and had view of nothing really. Again I went to reception and asked why we weren't given the grand room we had booked. The man on reception said there was an error on the site, he said no XL rooms have a bath. I brought up the photo of the room we thought we had booked and asked where it is in the hotel and was told it isn't in the hotel. So save your money and don't bother trying to book the grand room, it doesn't exist. On going to bed we noticed the sheet on the bed has a hole in it. We have been offered complimentary breakfast and a partial refund to be confirmed in the morning. Oh and there's no washer & dryer to use, that was also advertised. We explained that we had booked this hotel for the specifics detailed on ********* if we had known it was false advertising we'd have booked elsewhere.