Boutique Hotel Sint Jacob

The best part of the hotel is it's location. Very close to the bars and restaurants and walkable distance to important landmarks. It self service check in. So you will not find a reception. While you can contact the support to enter the place to complete check in there isn't much information about the check-in process. Need to provide detailed info on this. The room was clean and big and well maintained. The TV is very small and needs activation code and there was no one to help with it. I would not recommend this hotel for the price they charge.

Unfortunately we were a little disappointed with our stay. We arrived and were immediately disgusted by a mouse. The hotel room was large but smelled very musty and moldy. Thinking about the mouse, that was a bad combination. Bear in mind that for a 5 star hotel there is a tourist tax.... One window was missing the shutter so we had to cover the window with a bath towel to darken the room. In generally the rooms were really dirty - including the showerarea. There were several ants crawling around on the bread at the breakfast buffet. When we pointed this out, nothing was done - only a cloth was moved slightly (ants can carry germs). In general, this does not correspond to the money we paid for one night (187 € + tourist tax). In the past weeks we were promised compensation. Even after writing several times, we have heard nothing more. We have rarely stayed in such bad accommodation. Absolutely no recommendation.

This hotel has a certain charm because of its nice garden and breakfast space. However, we had several problems with the two rooms we rented. One room had a broken shower - the bracket to hold the wand didn’t work, so it could really be used on manually. It also had low flow and a broken stream control, with most water dribbling out of the center of the head. One room had a nonfunctional refrigerator. Only one of the two rooms had air conditioning, and we unfortunately arrived on a very hot day - 86 degrees F. Needless to say, it was difficult to sleep until natural cooling with the windows wide open brought the temperature down in the wee hours of the morning. Finally, this hotel uses internet-enabled keys, which require a good WiFi or phone connection; this hotel’s Wi-Fi is spotty. Getting the key also requires that you have What’s Ap on your phone, which we had to quickly download before getting the digital key. The digital key is generally a pain. There is no elevator. On the plus side, the breakfast was very nice.

I'm afraid this hotel was really bad. One night cost £385 and for this my bedroom was in the eaves of the building. The bedroom was very run down and it was clear that the owners have decided not to invest any money in the building. The bathroom had a terrible acrid smell which permeated in to the bedroom. There were no staff apart from one person who served breakfast so it was much more of a b&b than a hotel. I would strongly advise giving it a wide berth.