Artyzen Grand Lapa Macau

Here's an updated review: _5/5 stars_ "I am impressed with the exceptional service provided by the Artyzen Grand Lapa Macau team. We encountered some issues during our stay last night, but Patrick Ong, the front manager, took immediate responsibility and ensured that they were resolved promptly. His professionalism, empathy, and commitment to customer satisfaction are truly commendable. Patrick's efforts made a significant difference in our stay, and we appreciate his dedication to providing outstanding service. Additionally, we would like to extend our gratitude to the staff at Cafe Bela Vista. They provided helpful and excellent service during our dining experience. Their warm hospitality and attention to detail made our meal truly enjoyable. Thank you, Patrick, and the Cafe Bela Vista team for making our stay at the Artyzen Grand Lapa Macau a memorable one. We look forward to our next visit!"

Check in was very smooth and fast, the lady who checked us was very nice and professional (I forget her name). Front desk staff provide the best service and this is very important, very polite good attitude and service. Staff here make you feel at home and you feel welcoming, so far this is the first hotel in Macau that we feel this kind of warm services. Beautiful spacious clean room and great view from the window, all I can say is amazing. All amenities are provided, and the shower water pressure is very strong i like it. The hotel also provides shuttles to a few places like Lisboa Macau, Macau tower and Jai Alai which make our stay more convenient. In my opinion Artyzen Grand Lapa is the best hotel we have ever stayed in so far, maybe not the biggest or luxurious but their service is the best we ever received.

One of the best resorts I have stayed in. I travel all over the world and the facilities here are incredible. Lovely clean outside pool and jacuzzi, reasonable and tasty pool food menu. The staff are all lovely and so helpful. Big shout out to Maree who was delightful. Also a huge shout out to Carlos and Allen in the bar upstairs. They kept us entertained and satisfied with a range of bespoke cocktails. We had the most amazing stay and we will be back!!

Great hotel in the city centre, perfect to explore the city and relax with the outdoor pool.

Love this hotel so so much! Highly recommend this hotel in Macau! "Attention to details" is always what I looking for, as a person working in the hospitality industry for years. Through every small thing, you can tell so much effort that this hotel’s whole team put into it. I was attending an event last weekend with my workmates. We had a very tight schedule, we don't need too much entertainment in the hotel, I was looking for an accommodation that we could work and relax at the same time, so I booked Aytyzen Grand Lapa. There's no disappointment found. The front desk staff warmly greeted us and introduced the hotel facilities in details, very gentle tone to reminds me should enjoy the moment in this gorgeous place. The room is beautiful, clean and neat. The washroom amenities are well chosen, the aroma is pleasant and the texture is pleasant high quality which really enhance the whole experience of the room. The location is good too, the neighbourhood is quiet and safe. Walking distance 12 mins to reach the attraction Guan Yin Statue Macau. Enjoy having an easy walk after dinner from hotel. Next day, we called housekeeper in the morning to refill the coffee mate, the housekeeping lady approached with smile and asked if we need anything else. I had a very good sleep with comfy environment, bed is good, temperature is perfect, lighting is just right. Enjoyed watching the street with my coffee, nice view from the room. The other thing I was looking forward is the swimming pool! It looks beautiful in the photos, and it truly is!My colleague could swim in the morning then got refresh, this is like a bonus in a business trip. Visited the cake shop after we checked out, the cakes looks amazing, and I really like they have Macau themed pastry - Bolo Fios de Ovos. We enjoyed the stating and definitely will come back next time!

This was my first time visiting Macau, and I only had three days to enjoy some relaxation. I tried this hotel for the first time, and it provided me with a very relaxing and comfortable experience. Everything was done exceptionally well, from the check-in process to the information provided. The overall amenities of the hotel really surprised me. I will definitely stay at this hotel again with my family and friends next time. Excellent service👍👍👍