The Kyaka Hotel

Had planned for an overnight stay with my family (spouse and 2 kids 7&4), checked a couple of other places with "similar" standards and opted for The Kyaka Hotel, primarily the rooms smelt fresh and habitable, unlike the others that were musty. Also they had smart TV with free wifi connectivity. The staff from security through reception were warm, professional and welcoming. Couldn't get a room to accommodate all of us, checked out the apartments they had, but the rooms were decibel of better quality, opted to take two rooms (each of us taking one with 1 kid) As soon as we checked in, decided for the kids to shower, alas the water was cold took awhile to get that sorted, then it was only luke warm. Then tried to connect the TV, smart? Was unable to connect to the wifi. As we checked in were told to dial 0 for assistance. If only the phones in the rooms were working. Had to go down to the reception to have them address the issues, for the phone (started working later - no idea how) was given their mobile 📲 number to call. The showers, no curtain, so literally the whole bathroom was wet, including the toilet seat (should have put the lid on) so more work to dry the whole floor, in order to use the toilet and sink. Water is a bit hard, hence the soap doesn't lather well, the gel a must use. Ordered dinner, took awhile, kids were on edge being hungry. But I most say, amazing food, fresh and with flavor, worth the wait. Would I come back here, most definitely, the staff dedication to resolve the issues was commendable. It's not about a facility not having problems, they do happen, but it's about how best they resolve or try to resolve it.

I went to the hotel with family for lunch and the customer service from the security guards at the entrance was exceptional. Our waitress was Veronica and she was excellent however the quality of food was VERY TERRIBLE! We ordered for pork ribs and grilled chicken and it was cooked poorly. The chef took zero attention to the specification of food. The food came without any sauce even after the menu cleared highlighted the accompaniment. The plating of the food was very terrible as well doesn’t give anyone the desire to eat. The chef should focus more on the quality of food not just the quantity. I was very disappointed at the hotel. We were thinking of staying for a night but changed mind to a nearby hotel. Please improve your service!!!!!

This was an amazing experience. I went over for Valentine's Dinner and the customer service was top-notch, and the food was so tasty too! They had a live saxophonist and the set-up was just dreamy. The rooms were heavenly and so clean, I had the best time ever. I would definitely recommend planning your staycation here.

I checked in for 3 nights for a work meeting. I appreciate the warm reception from the staff and the simplicity and beauty of the regular ensuite room. Hot water was available throughout the day, and menu options and the conference set up pretty good.