Smartr Madrid la Latina

Advantages: Very good location. Complete equipment including a microwave, oven, electric stove, and washing machine. dishwasher Room size Disadvantages: The secret entrance is difficult to find, there is no name sign. Having to check in online is quite difficult and time consuming. It took nearly two hours to enter the room.

Hello, the experience was not to be repeated again. We arrived at the apartment at 7:00 p.m., after a 12-hour trip, and the key box was open and obviously unlocked. After almost 2 hours and 4 calls, which I had to make to find out news about the case, they gave us no solution and each time they told me a different thing. After those two hours a family arrived who was staying in our apartment. Due to a lack of coordination, management and ignorance, they had rented the apartment to another family and we had to stay in another one on the ground floor (lucky it was free, otherwise we would have had to go somewhere else) After all the chaos that They didn't give me a solution. I contacted ********** and they were the ones who gave me a discount, with a coupon with an insufficient amount, in a way that I don't agree with but they couldn't do anything else and we just wanted to rest because we left at 5 in the morning. The apartment is a small, noisy and poorly lit place.

This is a real fraud. They put you in a semi-basement when they have shown you photos of an apartment with windows, light and a balcony. Musty smell, damp stains. They do not take care of complaints. A creepy experience. I don't give it a lower grade because there is no negative.