HSM Don Juan

Our stay at HSM Don Juan was absolutely fantastic! Although officially a 3-star hotel, it truly deserves 4 stars for the exceptional service and amenities it provides. The entertainment, thanks to animator Rudy, was top-notch, with a vibrant atmosphere created by the activities organized by the enthusiastic team. Special thanks to Igor, the administrator, whose assistance made our vacation truly enjoyable. The food was outstanding, offering a wide variety of delicious options to suit every palate. Clean and comfortable rooms, along with a great pool area and stunning views, made our stay memorable. We highly recommend HSM Don Juan for anyone seeking a delightful holiday experience!

Although is a 3 star hotel, overall is acceptable. Friendly staff at reception: Rebeca, Isabel, Igor. Restaurant staff also super: Charli, Monica, Magali, Benito, Luis, Juana, Juan, excelent attitude and service. Only problem is that pool not so safe to be in and enjoy time if you're going with small children, other guests play very aggressively ball and hit me in the head. Lifeguard Juan is amazing but he is off at 6pm and after this time no one to regulate awful guests behavior. Walls of rooms very thin and since 5am next door guest shouting and fighting each other ain't the nice way to begin your day. But outside that, hotel is clean, food at buffet is amazingly tasty! Hard to get a smile from cook José, weird since hotel industry is about service, he seemed annoyed when i asked about what the croquettes were madr of and cranky, as if answering food questions was so hard. Beach and bus stop are very close which for me as person with mobility issues due to health problems was very helpful. For sure we will come back! :) Thank you for all

If I can give this hotel 0 stars I would, came with my friends for a girls holiday, and never would recommend any of the girls to ever come here again had to book a early flight home as for 2 days in a row we had been attacked and assaulted by night security to the point, pushing us down the stairs, punching 18 year old girls and trying to rush through into our rooms and pushing us around. This hotel is not safe at all staff members here were very horrible and rude apart from the day reception staff were lovely, cleaners entering our rooms even with a sign of do not disturb and not leaving when we ask too, room conditions are horrible and and food also is aswell I do not recommend to ever come here much better off booking somewhere else.

The hotel is perfect and clean with only a 5 minute walk away to the beach! The rooms are cleaned every day with towels changed and new sheets which was ideal. The pool was quiet and nice and the entertainment team were really good !! the only complain would be that we were not allowed tap water with our dinner. We had paid for breakfast and dinner at the hotel which had exceptional choices and breakfast we were allowed fruit juices, tea, coffee and water etc however at dinner we were denied tap water and told we had to buy drinks. When we explained it was a legal requirement to be allowed tap water or to at least bring our own we were not allowed and told off. Considering you are alloweed water at breakfast I don’t see why we couldn’t have it at dinner too. Other than that a perfect stay

Hotel is average and food it basic, it is clean and tidy. However the animation team alessia and rudy made our stay. They made us laugh loads and made our stay they had a fabulous way with everyone all ages, remembered everyone's names and spoke many different languages. This hotel is lucky to have them

Rooms Rooms clean. Cleaned daily. Fresh towels . . Cleaner on 3rd floor absolutely lovely! Full bath. Power shower(better than my home one) Spacious bathroom . Hairdryer ( although it’s one of those hold down button jobs) it wasn’t awful. Hand wash and body wash . All useful . Walls very thin. Could hear the man in the room next door talking to Russia every night and the person in Russia replying. You can hear the toilets in the room next door and above flush! If you are very noise sensitive this is not the place for you. External noise from outside limited at night by double glazed patio doors but be warned the hotel across the road is rowdy and lots of noise - comes from when the wild kids wake in the afternoon after their nights out on bar street!. That hotel really needs to control it guests abit more as it does impact the guest at Don Juan Again noise sensitive people ask for a pool facing. Take ear plugs too. Food The dining staff - absolutely brilliant, welcoming , friendly. Charlie is lovely . Team nice and polite . But the hot plate chef not so friendly. Angry miserable chap. Shouldn’t be customer facing if he’s not good with people. The food selection Breakfast was fine for me, eggs , toast , cheese, coffee! Nice selections of pastries etc Dinner - up and down . I feel there should have been a wider selection of meats and cheese at dinner. No everyone loves fish, chips or meat in gravy. Salad selection was good but there should have been more cold meats or fish or cheese on offer with the salad if you didn’t fancy the hot meat selection Desert however, was a miserable affair and disappointing most nights. Ice cream was good but you can’t got wrong with that . The rest was not really what I have grown accustomed to on half board . Over all I would like to have seen more options of every day for white Meats , cheese and improved desserts - however I didn’t go hungry . But I was , on some night’s, disappointed by what was on offer. Bar There’s no bar food except crisps and full board are expected to go to the hotel down the road. This wasn’t an option for us on half board so I would like to see more snacks made available for people , such as sandwiches or simple cold tapas . Not that’s hard. Price wise not different in prices for cocktails then the bars serving cocktails within the vicinity of the hotel. Entertainment Wasn’t wonderful. But you make of it what you will. We didn’t come to be entertained and the animation team did try and get people involved Overall This hotel is in a quieter part of Magaluf ( with the of its rowdy neighbour) , it does cater for families and couples , yes there are single sex groups but they mostly appear to cater for a crowd looking for a different experience. If I had one moan it would be that regardless of having a medical condition if you need to keep your medication cold - you have to pay for fridge hire. Yes, they do offer the keep insulin in fridge in