The Diwa Club by Alila

Your entire staff were amazing , we have tried to name the exceptional members but everyone we met in the Diwa club were excellent. Sourav & Meena made our holiday The building is amazing India is incredible but it is your staff members we will remember this holiday for : Sourav - Bistro manager - absolutely amazing service , exceptional customer service , exceptional manner , Sourav in particular made our holiday , he works so hard to please each and every customer , talking to everyone about their individual likes and dislikes and then reflecting that feedback in personalised orders and making every meal or a drink a special occasion. He is an example to his staff and that is reflected in their manner and they all should aspire to be like him - thank you Sourav Of note, my wife was slightly ill on Thursday night and Sourav organised a ginger tea remedy to help , he has no idea what this meant to her and how it helped - over and above normal service , Sourav thank you His Bistro staff are all amazing but Soumen & Rita stood out but we would like to thank Noah , Raju & Sain - they all made every request or meal or drink special Meena - Spice studio - lovely Meena, from day 1 in the Diwa club Meena looked after us , advising on cuisine , drinks , accompaniments and what to do, she was amazing and lit up the restaurant. She made every meal , every course and every glass of wine special Meena to us, is everything India is - friendly warm funny and so polite Meena is a credit to the hotel and we miss her

Every area of the hotel is well tended and clean. Staff are polite, respectful and helpful. All the restaurants serve tasty and well presented dishes which are reasonably priced. The rooms are attractive with very large beds, comfortable mattresses and pillows.

#1 in India? Top #50 world cuisine? I’m not sure I should even be sharing my experience here. I eat and stayed in 2 rival world class Indian restaurants and resorts last year and Alila Diwa Club beat both hands down without even trying. That last aspect makes this such a special standout place to stay. The restaurant and hotel staff make the best of food and service available effortlessly. With a smile and warmth. Not intrusive. Not affected. With the best of genuine modern Indian Goan hospitality. Long may it last. I hope Hyatt appreciates the jewel that makes this such a special place in their portfolio. Their recruitment thus far has been spot on. Whilst there are modern aspects to both sides of the food and hospitality at this resort it’s is well hidden - like the gargantuan effort to make sure every food on offer is world class - also is well hidden. A week here has added inches to my waist but years onto my life. And I still haven’t tried everything on the menu yet. Relaxing unpretentious charm.The staff simply couldn’t do enough. From management to front line staff each member took the time and extra effort to make this a special stay. Only problem is whether to share this secret with others… too late I guess. Worth the extra £££ for all inclusive. Only question left for me to answer is when I’ll be back. Obligatory thanks must go to Shailesh and Aditi plus all the Club staff for making our stay as sweet as Jaggery.

Brilliant experience. Do not miss Sourav’s whisky sours! The room was large, clean and quiet. The club much quieter than the main hotel, due to frequent weddings. There is a very frequent shuttle to the beach, where Alex’s place serves superb shrimps.

Memorable vacation! Great staff and wonderful place to relax and spend quiet time with family and friends. Looking forward to planning my next vacation. Great service and all the restaurants are outstanding! Can’t go wrong with this one.

This place needs to decide whether it is a Wedding/Events venue or a hotel. The former it does very well but hotel guests can seem a bit of an inconvenience at times. We were staying in the Diwa Club which is meant to be exclusive but there seemed to be no check or restriction on guests from the main hotel using the pool/Bistro. On at least one occasion there were children who were not staying in the Club playing noisily in the pool. With regard to the Club pool this is in need of refurbishment, dirty grouting and the water jets/jacuzzi no longer work. Also it should be noted that the Pool and sun beds are almost totally in the shade all day so no good if you want to get a tan. We were there for Christmas and New Year on an “all inclusive” basis so we’re shocked to discover that you had to book and pay extra for the Christmas Eve Dinner and Christmas Day Brunch. This was not made clear to us before or at the time of checking in, nor did the signs for the events suggest it. It was only by chance I asked a few days in advance whether you needed to book a table. We spoke to one other couple who got all dressed up Christmas Eve only to be turned away as they had not book and they were “full” even though there were several large no show tables. This policy was inconsistent with New Year where everyone in the hotel was included. Communication about events was very poor. The “all inclusive” package was a bit confusing as you could only get included drinks from certain bars at certain times and why on earth was the mini bar, containing half a bottle of wine, 2 beers and some soft drinks not included? A wedding was on the first few days we were there and on one day they took over the main hotel pool so hotel guests were sent over to the Club pool where there were building works going on. To give them credit when complaints were made the Manager did get the noisy building works stopped for a few hours and with complaints made through our TUI rep we did get the Christmas events for no extra charge. We were surprised that most guests seemed to be on Bed and Breakfast only so the evenings were pretty quiet. I for one did not fly 5000 miles to a 5 Star hotel to sit in a beach shack all day. It was not all bad though as our room was large, the WiFi worked, the food from the “a la carte” menu in each of the restaurants was excellent and the staff were all very friendly. But the service was lacking in some areas for a supposedly 5 star hotel for example the drinks service around the pools was virtually non existent and the lifeguards/pool attendants were often missing or did not come on duty until mid morning. If it had not been for the acceptable resolution of our complaints I would have given it 3 stars.