The Diwa Club by Alila

We loved our stay at the Alila Diwa. What stood out was how the property is surrounded by lush greenery on all sides & stunning views of the rice fields. The team was really attentive & went out of their way to ensure our comfort. Will definitely visit again.

Had a really good stay at the diwa club. The hotel is great. Very luxurious. Staff is awesome. Great ambience, a very peaceful environment. The check in process, and the staff at check in were great. Rooms are big, luxurious, very clean. Beach shuttle facility is great. Pools are great. Chai paani, ie the tea and snacks, can be improved, or can be done away with altogether, and the cocktail hours can be extended, or not. But Chai paani needs to be done away with. When at 5 star resort, everything which is given, even if it's free, should be of 5 star quality. The snacks at chai paani were not. And the menu put up at chai paani, especially under specials, is very confusing. Eg, masala pineapple and kokum water was written, both were waters of paani puri. Who could guess!! Cocktail hours is a really solid product. Great snacks, great drinks, 6 star product from 5 star hotel. Breakfast at bistro was also great. Great concept of alacarte breakfast. Really appreciate it. Great variety. I had corresponded with the hotel, with 2 separate persons no less, to convey to them that we are coming to celebrate a 50th birthday, i am a regular customer, hence keep us a great room. At check in, i was asked if we are celebrating any special occasion. I had expected, since i had corresponded in advance, the hotel will know in advance. And its totally my fault, not the hotel's, for keeping too much high expectation for maybe a room upgrade, since it's 50th birthday no less, i have booked directly through Hyatt, not mmt and likes, and i am a regular customer and I know for a fact that availability was there. I just expected too much, it's my fault. Maybe the staff with whom i had corresponded with, conveyed the message properly, or not, i don't know. But I was indeed given a good room, a center room, in the category i had booked. I had great stay, great celebration. I very much appreciate the decorations done by housekeeper team. I really had a great time at the hotel. Below are the staff members I would like to thank, for their help to me, for their dedication to the job, and their true effort to make my stay and overall experience great: Mr. Jagganath at vivo restaurant waa the highlight of my trip. Really great service. Preston, Aaradhana at the lobby were great. Just ask them anything, they are ready to help. Really great people. Kishan the beach shuttle driver, and Kishore kunar beach security are also gems. Christopher from housekeeping also helped me a lot. A very special thank you, for great, dedicated service by Saina, Aditi, Raju, and chef Priyanka, at the bistro restaurant. Thanks a lot for a wonderful experience.

Alila Club really warrants only 4 stars; its employees, however, support a ten star ranking. The property is old, and shows its age - but it's by no means rundown. Well received at check-in, and given a proper introduction to our room by Preston. The room is bright, well laid out, and generally clean, although the cabinetry could use some maintenance. The bed and pillows are top notch, and the seating - inside and out - very clean. The food is very good, both in quality and presentation. Positives: great people, whose smiles and desire to please, are truly genuine. Negatives: property age; and accessing the beach not as easy as I thought (which is my bad).

The resort is quite large with a lot of greenery and it felt very cozy. The best part was the spacious rooms in The Diwa club with a massive bathroom. The resort has all the amenities and activities to keep everyone including the little ones busy . The stay was very good and would like to visit again .

Very bad services, i havent expected these kind of services from diwa club, during buffet breakfast no response from satff after repeated order for tea and water and room service are verry bad again no response from staf, shame on diwa club.....

It was an excellent experience staying here with my family. I absolutely loved the food and the pool facilities. The staff's behavior was outstanding—courteous, helpful, and always ready to assist. Thank you for making our stay so enjoyable!