Babyraisins
May 4, 2025
Cleanliness: I feel this is good.
Location : This hotel is in a good location if you want to go jonker street night market. There’s some nearby eateries like the famous chicken rice ball as well.
Service : service is bad. I accidentally booked wrong dates and tried to cancel. Contacted both trip.com and the hotel direct (via hotel website, WhatsApp, Instagram). Trip told me the hotel failed to respond and so it can’t be cancelled.
Upon check-in, they took really long to process. 1 staff said have room, the manager also confirmed it. Then the assistant manager say no rooms. Don’t know what they trying to do, maybe they want me to feel grateful that after searching for some time they managed to “squeeze” a room for me.
Amenities : I tried the gym, it’s decent. However, the room has a major defect. When it rains at night, I can hear the wind noise and metal rattling outside. The aircon is also fairly noisy.