Guest User
June 25, 2025
At first glance, this resort appears to be a dream destination—charming, picturesque, and full of promise. The brochure images certainly capture its beauty, but they don’t tell the whole story. The staff are warm and welcoming, always ready to help—until you raise a concern. Then, the friendly façade quickly gives way to a rigid adherence to “resort policy,” a phrase we heard far too often, not just in our case. Simply sitting in reception waiting for a taxi revealed how frequently and inconsistently this term is used. We booked a swim-up room, expecting direct pool access from our patio. Instead, we found a shared pool near the front door and a balcony with two deck chairs. The rooms below us had what most would consider true swim-up access—step out and you're in the pool. When we questioned this, we were first told there was no difference between ours and the ones below, only for a manager to later admit there was and suggest we take it up with our travel agent. According to the listing, we had a “Swim-Up Double or Twin Room Casa with Balcony/Terrace Sunset View.” It seems the definition of “swim-up” is open to interpretation, but ours didn’t match the standard we’ve experienced elsewhere. Dining was mainly good. The main restaurant offered a varied and high-quality selection for breakfast and lunch. We mostly dined out in the evenings but did try the à la carte options. While the food was generally good, accommodating a fussy eater proved difficult. One restaurant grabbed chips from the main buffet, but the others refused—again citing “resort policy.” Oddly, alcoholic drinks that were free in the main restaurant came with a charge in the à la carte venues. Booking for our group of eight was also problematic. We were split into two groups of four with a 30-minute gap. One restaurant manager even complained about this setup, saying he preferred larger tables. We suggested he take it up with the booking staff, as we were simply following their instructions. The drinks selection left much to be desired. Cocktails were inconsistent—either overly diluted or overpoweringly strong—and clearly made from pre-mixed bases. Premium spirits came with surprisingly steep price tags, more in line with a major city than a resort. The beer, whether complimentary or paid for, was universally poor. Thankfully, the “Sea View Café Bar” on the beach offered far better cocktails and beer, becoming our go-to spot. All the pools were salt water and swimming costumes with any white in them turned green (just this while parts that is). We thought that it would wash out, but not so and we’ve had to throw away a couple of items. The pools were generally good but be careful with the sun loungers as they’re heavy and I though dangerous when adjusting the backrest, I’d be surprised if someone hasn’t hurt themselves. Additionally, choose where to sit with consideration to the speaker placement, the music is loud all day. So much so that the speakers make an annoying distor