Sumus Hotel Monteplaya & Spa 4Sup - Adults Only

Still at this hotel at moment..Lovely and clean everywhere. All staff very nice and very helpful..food good . is very safe as cameras on corridors and areas around the hotel..rooms good standard..Will definatley return..x

Great location close to the train station. Close to shops and lots of eateries .The beach was only a short walk away. Hotel was spotless, lovely staff who were helpful. Bright, modern and clean , great bedroom , beds made every day. Lots of toiletries provided.

I am currently staying at this hotel and so impressed. The hotel is spotless, the superior rooms are beautiful and cleaned daily. The all inclusive option is excellent, plenty of choice at meal times, the staff are very friendly and helpful. The bar staff take orders around the pool and lounge areas, which is an added bonus. The entertainment at night is really enjoyable, a sing song for everyone. Outside of the hotel there are many shops and restaurants, the beach is a 5 minute walk. I'd highly recommend this hotel.

Great hotel. Second time we have stayed. The service is great from all the staff. Very clean and well laid out. Bar on site with good evening entertainment. I would say the air-conditioning in the bedroom needs locking at as it was not as cool as i would expect in respect of the outside tempreture so had poor sleep at night.

I was disappointed with our holiday this time as we always choose All inclusive But this time it was very different. Arriving at the hotel we were not greeted and at reception the unfriendly staff told us we were unable to be given our room location until 14:30 and so we had to wait nearly 3 hours. Then when we were given our room location and had to find it ourselves carrying our own luggage. We came back down after unpacking to find we had to pay extra for our safe and towels. We then went to gym and indoor pool to find them locked. I went to reception to ask why? To be told they are not part of the all-inclusive And it was €16 per person for 2 hours use. We decided against this as it's never been that way before. We then proceeded to go to get ourselves a drink . We went to the bar where when ordering a drink your room card had to be scanned and room number given. We then ordered some food again using our room card and number. When the food arrived, they were not what we ordered and this happened Several times. Very few of the staff smiled or greeted you around the hotel.

I've given 4 stars for the experience at the Monteplaya because part of the review covers location, but the hotel itself I'd give a 5 if I was able to do it separately The beaches along this coast are fantastic. Obviously not very busy in April/May but even in the height of summer I would imagine there would be space to relax. The hotel position is a little odd, not quite what we were expecting, in fact if we hadn't been directed by the coach drivers we might initially have missed the unobtrusive little entrance. It is positioned between a row of shops. There is nothing hugely flamboyant about it but once under the arch you are in a little oasis. There was a very small flaw in the location in that we didn't know before we went, that the railway bisects the road, In fact you can practically only access the beach if you take one of the subways to get safely across. This wasn't a major deal, just unexpected and there are plenty of subways, but if you are a light sleeper, you would have to factor in the train noise, especially in the evening and late into the night then early morning. They shoot past very quickly but you do get some noise. The railway would affect all the hotels along this stretch, not just the Monteplayer . Then of course, because the hotel fronts the road you get the noise of drunken holiday makers even into the early hours of the morning but that's humans for you. We all holiday differently I suppose !!! The hotel itself, and it's staff, are without doubt, probably the best we have experienced anywhere Nothing was ever too much trouble. Forgotten your USB plug ? not a problem. Go to reception and they have a drawer with spares you can borrow The hotel is spectacularly clean. Everything and everywhere is spotless and it gleams. Bedding and towels were the whitest we ever had. The towels are a very generous size and soft but still have drying properties, unlike some where they slide right off your skin. Housekeeping was very efficient and unobtrusive. Tea/coffee making is in the room but the cups are very small We did ask for, and get, an adaptable room which was very useful to me as I have a balance problem. Although I didn't actually require a wheelchair the room is designed for this , including the bathroom. Here I can really praise the hotel. It was more of a wetroom with a seat inside the shower for the disabled person. In fact the room was so large, as were the shower doors, that a wheelchair could go right up to it. The shower head was removable, but could be fixed at head height as well as lower down so suited all aspects of disability. The shower floor and the bathroom tiles were non slip so no fear of falls The water temperature could be fixed and the flow was very powerful. There was a lift up arm to one side of the loo and another fixed one to the other side to aid independence and mobility The only downside to the adapted room was that there wasn't a sink in the bathroom, not even a little

Came here with Shearings. Such a lovely hotel with excellent staff. Extremely clean & good food. 2 minutes to beach under the underpass & local train service goes to Barcelona. Really want to come back. Could not find one negative & just had such a lovely holiday here.

The room was comfy and well laid out. It was kept clean to a high standard as was the rest of the Hotel. The Hotel staff were very friendly & helpful thoughout the week. The Restaurant food was excellent, Staff were very friendly and helpful here as well. Bar staff were very friendly and helpful as well. The area is quiet apart from at times noise from neigbouring hotels guests. I travelled to the hotel via a Shearings coach from the UK. This was my second time at the Hotel (April 2024). Swimming pools could do with being a bit warmer. the grounds were kept in very good order. The feel of the Hotel was very calm and professional, stress free.

Hotel was modern and clean throughout. Our room was lovely and nice sized balcony. Lots of variety of food in the evenings and breakfast was good. Hotel staff were very nice, particularly Elena who was always very welcoming and lovely when entering the hotel restaurant. Spa facilities were also nice. The area was abit quiet in regards to activities but I believe this is due to the time of year, when walking into Santa Susanna we discovered more going on, lots of local shops / gift shops / restaurants local to the hotel though. Train station with direct routes into Barcelona only a 10 minute walk away and only €12 for adult return, we visited twice. My only negative would be that we were on the first floor and the wifi wasn’t great, it only seemed to work 100% in the reception area / downstairs. We had a great holiday and would definitely return to this hotel if we visited the area again. Thanks! x